Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask Us-
Measure Spotlights|
Percentage of paid employees that are retired employees
This measure calculates the percentage of employees paid that are retired employees receiving payments from payroll. This Supplemental Information measure is intended to help…
-
Measure Spotlights|
Percentage of paid employees that are paid bi-weekly
This measure calculates the percentage of paid employees that are paid every two weeks.. This Supplemental Information measure is intended to help companies evaluate…
-
Measure Spotlights|
Percentage of paid employees that are paid semi-monthly
This measure calculates the percentage of paid employees that are paid twice per month. This Supplemental Information measure is intended to help companies evaluate…
-
Measure Spotlights|
Percentage of paid employees that are paid monthly
This measure calculates the percentage of paid employees that are paid monthly. This Supplemental Information measure is intended to help companies evaluate additional…
-
Measure Spotlights|
Percentage of paid employees that are paid other than monthly, semi-monthly, bi-weekly, or weekly
This measure calculates the percentage of paid employees that are paid other than monthly, twice per month, every two weeks or weekly. This Supplemental Information measure…
-
Measure Spotlights|
Personnel cost to perform the process group "process payroll" per process group FTE
This measure calculates personnel cost per process group full-time equivalent (FTE) employee to perform the process group "process payroll," which consists of the payment of…
-
Measure Spotlights|
Personnel cost to perform the process group "process payroll" per employee paid
This measure calculates personnel cost per employee paid to perform the process group "process process payroll," which consists of the payment of salaries and wages in…
-
Measure Spotlights|
Overhead and other costs to perform the process group "process payroll" per employee paid
This measure calculates overhead and other costs per employee paid to perform the process group "process payroll," which consists of the payment of salaries and wages in…
-
Measure Spotlights|
Outsourced cost to perform the process group "process payroll" per employee paid
This measure calculates outsourced cost per $1,000 revenue to perform the process group "process payroll," which consists of the payment of salaries and wages in accordance…
-
Measure Spotlights|
Overhead and other costs to perform the process group "process payroll" per $100,000 revenue
This measure calculates overhead and other costs per $100,000 revenue to perform the process group "process payroll," which consists of the payment of salaries and wages in…
-
Measure Spotlights|
Overhead and other cost to perform the process group "process payroll" as a percentage of total process group cost
This measure calculates overhead and other cost to perform the process group "process payroll" as a percentage of total process group cost. Overhead cost refers to expenses…
-
Measure Spotlights|
Outsourced cost to perform the process group "process payroll" as a percentage of total process group cost
This measure calculates outsourced cost to perform the process group "process payroll" as a percentage of total process group cost. Outsourced cost refers to the total cost…
-
Measure Spotlights|
Number of payroll-related inquiries as a percentage of payroll disbursements
This measure calculates the number of payroll-related inquiries as a percentage of payroll disbursements. A payroll disbursement is a transfer of funds from the payroll…
-
Measure Spotlights|
Number of time records processed per FTE that performs the process "report time"
This measure calculates the number of time records processed per full-time equivalent (FTE) employee that captures/approves consolidated employee time information and records…
-
Measure Spotlights|
Number of payroll inquiries per FTE that performs the process group "process payroll"
This measure calculates the number of questions or concerns employees raise with regard to any topic related to payroll disbursements, per full-time equivalent (FTE) employee…