Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of total value of direct materials and services purchased outside of country
This measure calculates the percentage of the total value of direct materials and services—the items and activities used to directly produce a product—purchased overseas…
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Measure Spotlights|
Other cost to perform the process group "procure materials and services" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "procure materials and services" that comes from other costs. This process group…
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Measure Spotlights|
Total cost to perform the process "order materials and services" as a percentage of total procurement process group cost
This measure calculates the percentage of total cost for the procurement process that comes from costs to perform the "order materials and services" process, which involves…
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Measure Spotlights|
Personnel cost to perform the process "manage and process collections" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the process "manage and process collections" that comes from personnel cost. Core components of this…
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Measure Spotlights|
Systems cost to perform the process "manage and process collections" as a percentage of total process cost
This measure calculates systems cost to perform the process "manage and process collections" as a percentage of total process cost Systems cost refers to a variety of…
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Measure Spotlights|
Total cost to perform the process "manage and process collections" per customer receipt
This measure calculates the total cost per customer receipt to perform the process "manage and process collections," which consists of posting entries to respective accounts,…
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Measure Spotlights|
Total cost to perform the process "manage and process collections" as a percentage of revenue
This measure calculates the total cost as a percentage of revenue to perform the process "manage and process collections," which consists of posting entries to respective…
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Measure Spotlights|
Total cost to perform the process "manage and process collections" per $1 billion revenue
This measure calculates the total cost per $1 billion revenue to perform the process "manage and process collections," which consists of posting entries to respective…
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Measure Spotlights|
Total cost to perform the process "manage and process collections" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the process "manage and process collections," which consists of posting entries to respective accounts,…
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Measure Spotlights|
Total cost to perform the process "manage and process collections" per process FTE
This measure calculates the total cost per process full-time equivalent (FTE) employee to perform the process "manage and process collections," which consists of posting…
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Measure Spotlights|
Systems cost to perform the process "manage and process collections" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the process "manage and process collections," which consists of posting entries to respective accounts,…
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Measure Spotlights|
Annual percentage change in savings in Goods Not For Resale (GNFR)
This measure calculates annual percentage change in savings in Goods Not For Resale (GNFR). Goods Not For Resale is the procurement of all goods and services a retailer…
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Measure Spotlights|
Average time in days to resolve retail supply related issues with quality
This measure calculates average time in days to resolve retail supply related issues with quality. This Cycle Time measure is intended to help companies analyze this duration…
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Measure Spotlights|
Average procure-to-pay cycle time in days
This measure calculates the number of days required to pay suppliers from the time a purchase order is placed until the time payment is complete. It is part of a set of Cycle…
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Measure Spotlights|
Percentage of total finance function FTEs allocated to the process "manage and process collections"
This measure calculates the percentage of total finance function full-time equivalent employees (FTEs) that perform the process group "manage and process collection," which…