Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Growth or decline of the count of active raw products/SKUs over the past three years
This measure calculates the percentage of growth or decline in number of active raw products/stock keeping units (SKUs) over the past three years. It is part of a set of…
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Measure Spotlights|
Percentage of total returns flow generated due to other events
This measure calculates the percentage of total returns flow generated due to events other than disposal requirements, field service/corrective action, marketing returns,…
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Measure Spotlights|
Percentage of total returns flow generated due to reclamation of leased products
This measure calculates the percentage of total returns flow generated due to reclamation of leased products. It is part of a set of Supplemental Information measures that…