Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask Us-
Measure Spotlights|
Outsourced cost to perform the function "develop and manage products and services" as a percentage of total cost
This measure calculates the percentage of the total cost for the function "develop and manage products and services" that comes from outsourced cost. The outsourced cost…
-
Measure Spotlights|
Overhead cost to perform the function "develop and manage products and services" as a percentage of total cost
This measure calculates the percentage of the total cost for the function "develop and manage products and services" that comes from internal overhead cost. Overhead costs…
-
Measure Spotlights|
Fixed cost to perform the function "develop and manage products and services" as a percentage of total cost
This measure calculates the percentage of the total cost for the function "develop and manage products and services" that comes from fixed cost. Fixed costs are those that…
-
Measure Spotlights|
Variable cost to perform the function "develop and manage products and services" as a percentage of total cost
This measure calculates the percentage of the total cost for the function "develop and manage products and services" that comes from variable cost. Variable costs refer to…
-
Measure Spotlights|
Percentage of parts that are common across major product lines
This measure calculates the percentage of common components across significant products, providing companies with critical information to execute the "perform discovery…
-
Measure Spotlights|
Number of FTEs dedicated to retail buying and merchandising activities per $1 billion revenue
This measure calculates the total number of full-time equivalent employees (FTEs) per $1 billion revenue that perform retail buying and merchandising activities, which…
-
Measure Spotlights|
Growth or decline of the count of active finished products/SKUs over the past three years
This measure calculates the percentage of growth or decline in number of active finished products/stock keeping units (SKUs) over the past three years. It is part of a set of…
-
Measure Spotlights|
Growth or decline of the count of active raw products/SKUs over the past three years
This measure calculates the percentage of growth or decline in number of active raw products/stock keeping units (SKUs) over the past three years. It is part of a set of…
-
Measure Spotlights|
Response time in minutes for inbound requests coming from SMS
This measure calculates response time in minutes for inbound requests (i.e. queries initiated by the customer) coming from short message service (SMS) via mobile phone. It is…
-
Measure Spotlights|
Percentage of total returns flow generated due to other events
This measure calculates the percentage of total returns flow generated due to events other than disposal requirements, field service/corrective action, marketing returns,…
-
Measure Spotlights|
Percentage of total returns flow generated due to reclamation of leased products
This measure calculates the percentage of total returns flow generated due to reclamation of leased products. It is part of a set of Supplemental Information measures that…