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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of FTEs who perform the process "invoice customer" who generate customer billing data
This measure calculates the percentage of full-time equivalent employees that develop and deliver customer invoices, and also prepare detailed reports about products…
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Measure Spotlights|
Number of updates to the customer master file per FTE that performs the process "invoice customer"
This measure calculates the number of updates to the complete listing of entities to which the business sells products or services, per full-time equivalent (FTE) employee…
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Measure Spotlights|
Percentage of billed/invoiced line items offering a discount for which the discount is taken
This measure calculates the percentage of line items on an invoice/bill that offer a discount for which the discount is taken. A discount is a reduction in the amount of an…
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Measure Spotlights|
Total cost to perform the process "process customer credit" per customer account
This measure calculates the total cost per customer account to perform the "process customer credit" process, which evaluates customers' credit-worthiness, typically in…
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Measure Spotlights|
Total cost to perform the process "invoice customer" per customer account
This measure calculates the total cost per customer account to perform the process "invoice customer," which involves preparing detailed reports of customer purchases and…
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Measure Spotlights|
Percentage of invoice line items that are denominated in a foreign currency
This measure calculates the percentage of invoice line items on an invoice that are denominated in a foreign currency. An invoice line item is a single entry on an invoice…
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Measure Spotlights|
Percentage of invoices automatically generated based on event triggers
This measure calculates the percentage of invoices automatically generated based on event triggers (e.g., shipment, delivery, installation). It is part of a set of Process…
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Measure Spotlights|
Maximum value of credit that can be extended to new customers without approval
This measure calculates the maximum value of credit that can be extended to new customers without approval. A credit decision that requires anything other than a system…
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Measure Spotlights|
Maximum value of credit that can be extended to existing customers without approval
This measure calculates the maximum value of credit that can be extended to existing customers without approval. A credit decision that requires anything other than a system…
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Measure Spotlights|
Number of customer accounts per FTE that performs the process "process customer credit"
This measure calculates the number of customer accounts per full-time equivalent (FTE) employee that evaluates customers' credit-worthiness. It is part of a set of Staff…
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Measure Spotlights|
Number of customer accounts per FTE that performs the process "invoice customer"
This measure calculates the number of customer accounts per full-time equivalent (FTE) employee who develops and delivers customer invoices. It is part of a set of Staff…
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Measure Spotlights|
Percentage of billed/invoiced line items paid on time to the business entity
This measure calculates the percentage of billed/invoiced line items that are paid on time to your business entity. An invoice line item is a single entry on an invoice. For…
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Measure Spotlights|
Overhead cost to perform the order to invoice processes per $100,000 revenue
This measure calculates overhead cost to perform the processes "manage sales orders", "process customer credit", and "invoice customer" per $100,000 business entity revenue…
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Measure Spotlights|
Outstanding payment days as a proportion of standard payment days
This measure calculates outstanding payment days as a proportion of standard payment days. It is part of a set of Process Efficiency measures that help companies optimize…
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Measure Spotlights|
Percentage of receipts received electronically or automatically
This measure calculates the percentage of receipts received electronically or automatically. It is part of a set of Process Efficiency measures that help companies optimize…