As executive director, information technology, John Tesmer ensures that APQC’s technology efficiently and effectively supports APQC’s business needs. In addition to overseeing the day-to-day operations of APQC’s IT systems, tools and processes, John continuously looks ahead to establish APQC’s long-term technology vision, broadening APQC’s technical capabilities in a responsible and sustainable way. He leads APQC’s IT team in the administration, maintenance and support of APQC’s enterprise architecture and business systems, working to ensure efficient and effective delivery of projects to update and enhance APQC’s technical capabilities in support of APQC membership, products, and services.
Prior to his current role, John served as director of APQC’s Open Standards Benchmarking® department where he was responsible for innovation in benchmarking tools and processes as well as oversight of custom benchmarking projects. Under his guidance, the OSB database grew to house more than 2.3 million data points and provide thousands of benchmarks to APQC members and professional services firms throughout the world each year. He was instrumental in building the OSB database from an idea, data, and an Excel spreadsheet into one of APQC’s most valuable service areas.
Concurrently, John served as the product owner of MosaiQ® and of APQC's Process Classification Framework®. During that time, he oversaw the release of 19 industry specific PCFs, which have served as the organizing principle for thousands of organizations and their process work.
John joined APQC in 2006 as APQC’s database compliance manager, responsible for maintaining and enhancing the quality of APQC’s benchmarking database. Previously, he managed technology projects at IBM for IBM Global Services and delivered consulting projects for PricewaterhouseCoopers as a management consultant.
He has written APQC research reports in the field of process management and business excellence, including Using Process Frameworks and Reference Models to Get Real Work Done and Building and Managing Strong Process Management Capabilities. He has also served as the master of ceremonies for the annual APQC Process and Performance Management Conference and as a member of that conference’s steering committee. John manages and runs the LinkedIn group for APQC’s Process Classification Framework Community.
He is a graduate of the University of Florida, with a degree in decision and information science and a minor in economics from the Warrington College of Business. He has completed Certified Scrum Master training and is an avid home brewer.