John is director of APQC’s Open Standards Benchmarking® department and product owner for APQC's Process Classification Framework® and MosaiQ®. As director of Open Standards Benchmarking, John is responsible for innovation in benchmarking tools and processes and oversight of all of APQC's Open Standards Benchmarking and custom benchmarking projects. As Product Owner for the PCF, John is responsible for innovation and ongoing development of APQC’s various process classification frameworks. As product owner of MosaiQ, John is responsible for the overall MosaiQ product offering.
John joined APQC in 2006 as APQC’s database compliance manager, responsible for maintaining and enhancing the quality of APQC’s benchmarking database. Prior to joining APQC, he managed technology projects at IBM for IBM Global Services and delivered consulting projects for PricewaterhouseCoopers as a management consultant.
He has written APQC research reports in the field of process management and business excellence, including Using Process Frameworks and Reference Models to Get Real Work Done and Building and Managing Strong Process Management Capabilities. He has also served as the master of ceremonies for the annual APQC Process and Performance Management Conference and as a member of that conference’s steering committee. John manages and runs the LinkedIn group for APQC’s Process Classification Framework Community.
He is a graduate of the University of Florida, with a degree in decision and information science and a minor in economics from the Warrington College of Business. He has completed Certified Scrum Master training and is an avid home brewer.