Reducing Contact Center Agent Turnover Facebook LinkedIn Twitter Email Published On: February 21, 2014 Authored By: APQC Members-Only Content: View Now Contact centers are constantly dealing with frontline agent turnover. Prepared using APQC's Open Standards Benchmarking, here are few ways that contact centers try to reduce agent turnover. Folder Also found in Contact Centers: Current State Type: Data and Measures Topics: Customer-focused Processes and Functions, Contact Centers, Call Centers
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