Reducing Contact Center Agent Turnover

 

Details

Contact centers are constantly dealing with frontline agent turnover. Prepared using APQC's Open Standards Benchmarking, here are few ways that contact centers try to reduce agent turnover.

Comments (0)

The content of this field is kept private and will not be shown publicly.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Allowed HTML tags: <a> <em> <strong> <cite> <code> <ul> <ol> <li> <dl> <dt> <dd> <i> <b> <u> <p>
  • Lines and paragraphs break automatically.

More information about formatting options

By submitting this form, you accept the Mollom privacy policy.