Quality Through Benchmarking at MSS Management Consulting

The use of metrics is an integral part of a performance management program. A key indicator of an organization's maturity is its use of measures that are standardized and aligned with organizational goals. At APQC's 2015 Process Conference, Kathryn Kendall and James Moore of MSS Management Consulting discussed the use of a structured methodology to ensure the success of a measurement program. They also discussed how to evaluate the performance of the program.

For slides from this presentation, click here.