The 2020 Knowledge Management Conference Has Been Canceled

Based on the current outlook and world, national, and local authority guidelines, we have made the decision to cancel the 2020 Knowledge Management Conference and pre-conference workshops planned for April 27 through May 1 in Houston. As things have shifted over the past week and the government’s advice regarding events and travel becomes more restrictive, it is no longer feasible or responsible for us to deliver this event.

We would like to thank our steering committee, speakers, and staff for the time, effort, and resources they have put into preparing for this event to ensure that our conference provides the deepest, most relevant, most current knowledge management content of any event in the world.

If you have any conference questions, email confregistration@apqc.org.

Frequently Asked Questions

When is the next KM Conference?

  • There will not be another KM Conference scheduled for 2020.
  • The 2021 KM Conference is scheduled for the week of April 26, 2021.
  • The 2021 KM Conference will be at the Westin, Memorial City in Houston, Texas.

How do I rollover or cancel my conference registration?

  • Need to be in writing to confregistration@apqc.org  by April 3, 2020
  • Change options:
    1. You may rollover your registration to the 2021 conference happening the week of April 26, 2021.
      • No cancellation fees will be assessed.
      • You will be able to make changes to your conference registration (i.e. changing the name of participants if needed) at a later date.
      • Workshop registrations will also be rolled over.
    2. You may cancel your registration and receive a full refund with no cancellation fee.
  • There is not capability to cancel your registrations online. Please email confregistration@apqc.org to cancel.
  • Registrations that were unpaid will be canceled automatically.

What about pre-conference workshops?

  • The pre-conference workshop schedule will be revised for 2021, and we will announce the new schedule when it is available.

How do I cancel my hotel reservation?

  • Cancel your hotel reservations directly with the hotel.
    • APQC cannot cancel your reservation at the Westin; you must do it yourself.
    • Contact the Westin hotel by phone: 1 888 236 2427 or +1 281-501-4300; or
    • Use the information in their confirmation to contact the hotel
  • If you made a reservation for a hotel other than the Westin, use the information in your hotel confirmation email to cancel your reservation.

Will there be an opportunity to get the content from the 2020 KM Conference?

  • We are currently assessing feasibility of alternatives to face-to-face delivery -- streaming, recording, and so on for the content that would have been delivered at the 2020 KM Conference.
  • We will communicate with our KM audience and on our KM conference website pages when alternatives are known.
  • Will there be a fee? We don’t know yet if it will be complimentary or available for purchase for a low fee.

Will there be an opportunity to get the training from the workshops?

  • We are currently assessing feasibility of alternatives to face-to-face delivery -- streaming, recording, and so on for the content that would have been delivered for the Pre-Conference Workshops at the 2020 KM Conference.
    • We will communicate with our KM audience and on our KM conference website pages if, and when workshop alternatives are determined to be feasible, other than being delivered during the conference week.
    • Pricing will be indicated at the time of announcement.
  • Workshops are individually priced separately from the conference.

When will information about the 2021 KM Conference be available?

  • We will soon announce when registration will be open for 2021.
  • 2021 schedule: Our preliminary schedule will be likely be posted in August. We will adjust the schedule as more information is available.
  • 2021 speakers:
    • Call for breakout speakers is currently scheduled for August and we will assess the timeline as that date draws closer.
    • Keynote speakers: We hope to have our 2020 keynotes Lance Weiler and Dan Kraemer, and will confirm their availability.

Does this affect APQC's 2020 Process and Performance Management Conference?

 

Schedule

*Schedule is subject to change.

Monday, April 27 Pre-Conference Workshops

Duration

7:30 - 8:00 AM
Registration and Continental Breakfast
30 minutes
8:00 AM - 12:00 PM
AM Workshop 1
4 hours
12:00 - 1:00 PM
Lunch
1 hour
1:00 - 5:00 PM
PM Workshop 1
4 hours

Tuesday, April 28 Pre-Conference Workshops

Duration

7:30 - 8:00 AM
Registration and Continental Breakfast
30 minutes
8:00 AM - 5:00 PM
Full Day Workshop 1
8 hours
8:00 AM - 5:00 PM
Full Day Workshop 2
8 hours
8:00 AM - 12:00 PM
AM Workshop 1
4 hours
8:00 AM - 12:00 PM
AM Workshop 2
4 hours
12:00 - 1:00 PM
Lunch
1 hour
1:00 - 5:00 PM
PM Workshop 1
4 hours
1:00 - 5:00 PM
PM Workshop 2
4 hours

Wednesday, April 29 Pre-Conference Workshops and Conference Opening

Duration

7:30 - 8:00 AM
Registration and Continental Breakfast
30 minutes
8:00 - 3:45 PM
Full Day Workshop 1
7 hours and 45 minutes
8:00 AM - 3:45 PM
Full Day Workshop 2
7 hours and 45 minutes
8:00 - 3:45 PM
Full Day Workshop 3
7 hours and 45 minutes
8:00 AM - 12:00 PM
AM Workshop
4 hours
12:00 - 1:00 PM
Lunch
1 hour
4:30 - 6:15 PM
Conference Day 1 Opening and Keynote Session with Lance Weiler
1 hour and 45 minutes
6:15 - 7:15 PM
Conference Kickoff Reception
1 hour

Thursday, April 30 Conference

Duration

7:00 - 8:00 AM
Registration and Continental Breakfast
1 hour
8:00 - 9:00 AM
Conference Day 2 Opening and Keynote Session with Cindy Hubert
1 hour
9:20 - 10:20 AM
TechnipFMC HideView Conference Tracks
1 hour
9:20 - 10:20 AM
Sinequa HideView Conference Tracks
1 hour
9:20 - 10:20 AM
Prudential HideView Conference Tracks
1 hour
9:20 - 10:20 AM
Toyota Motors North America HideView Conference Tracks
1 hour
10:50 - 11:50 AM
U.S. Army Corps of Engineers HideView Conference Tracks
1 hour
10:50 - 11:50 AM
Cognizant Technology Solutions HideView Conference Tracks
1 hour
10:50 - 11:50 AM
Bristol-Myers Squibb HideView Conference Tracks
1 hour
10:50 - 11:50 AM
Ruckus Networks, an ARRIS Company and Coveo HideView Conference Tracks
1 hours
10:50 AM - 12:10 PM
Think Tanks
1 hour and 10 minutes
11:50 - 1:15 PM
Networking Lunch and Chairman Chat
1 hour and 25 minutes
1:25 - 2:10 PM
REI Systems supporting NASA HideView Conference Tracks
45 minutes
1:25 - 2:10 PM
APQC HideView Conference Tracks
45 minutes
1:25 - 2:10 PM
U.S. Pharmacopeia HideView Conference Tracks
45 minutes
1:25 - 2:10 PM
Schlumberger HideView Conference Tracks
45 minutes
2:25 - 3:55 PM
U.S. Department of State HideView Conference Tracks
1 hour and 30 minutes
2:25 - 3:55 PM
NASWA HideView Conference Tracks
1 hour and 30 minutes
2:25 - 3:55 PM
APQC and the 2020 Excellence in Knowledge Management Award Recipients HideView Conference Tracks
1 hour and 30 minutes
2:25 - 3:55 PM
World Vision and Medical Teams International HideView Conference Tracks
1 hour and 30 minutes
2:25 - 3:55 PM
FHI 360 HideView Conference Tracks
1 hour and 30 minutes
2:25 - 3:55 PM
Think Tanks
1 hour and 30 minutes
4:20 - 5:30 PM
General Session and Day 2 Closing
1 hour and 10 minutes
5:30 - 7:00 PM
Networking Reception
1 hour and 30 minutes

Friday, May 1 Conference

Duration

7:00 - 8:00 AM
Continental Breakfast
1 hour
8:00 - 9:15 AM
Conference Day 3 Opening and Keynote Session with Dan Kraemer
1 hour and 15 minutes
9:30 - 10:30 AM
Amgen HideView Conference Tracks
1 hour
9:30 - 10:30 AM
Mercer HideView Conference Tracks
1 hour
9:30 - 10:30 AM
Swagelok Company HideView Conference Tracks
1 hour
9:30 - 10:30 AM
Microsoft HideView Conference Tracks
1 hour
9:30 - 10:30 AM
To Be Announced
1 hour
9:30 - 10:30 AM
Think Tanks
1 hour
10:45 AM - 12:15 PM
Closing General Session
1 hour and 20 minutes
12:15 PM
Boxed Lunch To Go or Stay
1:15 - 2:30 PM
Conference Takeaway Exchange (Optional)

Pricing

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Conference Pass

APQC Members

Nonmembers

Super Early Bird*
(Through December 13)

$1295
$1495

Early Bird*
(Through March 16)

$1495
$1695

Regular Price
(After March 16)

$1695
$1895
*Payment for this promotional rate is due before the rate expires, as noted above.

Workshop Pricing

APQC Members

Nonmembers

Half-Day Workshops (both morning and afternoon workshops includes lunch

$425
$525

Full Day (all day workshops include lunch)

 

$750
$950
Workshop rates are not discounted. Workshops are priced individually, separate from conference fees.

Post Conference Recordings

With so many sessions to choose from, how can you pick just a few? Now you don't have to. Post conference recordings allows conference registrants to “attend” all of the breakout sessions we have permission to record. You can view them in their entirety online at your leisure following the conference. The presentations will be available approximately two weeks following the close of the conference. This access can only be purchased by conference attendees for an additional cost - see pricing below.

Conference Videos

APQC Members

Nonmembers

Price

$150
$175

This was a great opportunity to network with individuals from other organizations. Good mix of companies and industries. The keynotes were excellent and provided lots of value. APQC did a very nice job of balancing full group activities with breakout sessions.

Promotions

Government Attendee Promotion

  • Receive $200 off the conference pricing
  • Enter the promotion code GOVRATE on the second page of online registration when prompted.

Please note: Government promotion code applies to conference fees ONLY.

Group Discounts

3-6 participants from the same organization

  • $200 off of each conference registration fee
  • Workshops not discounted

7+ participants from the same organization

  • $250 off of each conference registration fee
  • Workshops not discounted
• Enter the discount code at the end of online registration, right before payment.
• Groups must consist of employees of the same organization to receive the discount rate.
• Group discount is offered for the number of KNOWN registrants at the time of registration.
• Complimentary registrations do not qualify as counting towards the group registration discount.
• No additional discounts are offered.

Additional Information

Cancellation & Refund Policy

All cancellations must be submitted to APQC in writing by email, fax, or mail.

  • You may rollover your registration for the following year's conference at any time with no charge. The rollover is valid for the next conference year only and incorporates the cancellation and refund policy.
  • A $100 fee will be assessed regardless of the date of cancellation.
  • Requests received more than 30 business days prior to the event receive a full refund less the processing fee.
  • Requests received two business weeks to 30 business days prior to the event receive a 50 percent refund.
  • Requests received one to two business weeks prior to the event receive a 25 percent refund.
  • No refund or credit will be issued for cancellations received six business days or less prior to the event.
  • Someone may be substituted to attend in your place at any time with no charge.

Modification of Event. The published schedule and description of the event are for informational purposes only.  APQC may, in its sole discretion, modify the event by, among other things, substituting speakers, adjusting the schedule or timing of programs, canceling certain parts, or otherwise adjusting the event as it deems fit. 

Cancellation of Event by APQC. APQC may, in its sole discretion, cancel the event, in which case you will receive a full refund of any registration fees paid to APQC.  However, APQC shall not be liable for any incidental or consequential loss incurred as a result of an event cancellation, including without limitation, nonrefundable charges for meals, transportation and lodging.  Participant assumes all risk of loss resulting from a cancellation regardless of the cause.

Force Majeure. Attendance at the event is subject to acts of God, governmental authority, disaster, or other emergencies, any of which may make it illegal or impossible for APQC and/or its suppliers to host all or portions of the event.  In case of force majeure, APQC shall have no obligation or liability to Participant.

Assistance

If you need assistance, please feel free to call 1 (800) 776-9676 or +1 (713) 685-4732 or email confregistration@apqc.org.

ADA
APQC offers equal opportunity education and training programs to all interested people. APQC will accommodate disabled individuals in compliance with the Americans with Disabilities Act (ADA). Please check the ADA box on the registration form if you require ADA-related accommodation. Expenses and costs may be tax deductible as per law.

Attire and Transportation

Attire
The suggested dress for this event is business casual. Temperatures in Houston will likely be as warm as 85 degrees or as cool as 60 degrees Fahrenheit.

Traveling to The Westin Houston, Memorial City

  • The Westin Hotel may be reached by the transportation of your choice, including taxi, Airport Express, Uber, or Lyft. 
  • We also have a group rate with Super Shuttle. Visit their website to learn more, and use the discount code LMDS9 to receive our group rate.
  • Houston Hobby Airport (HOU) is 23 miles and 30-45 minutes away.
  • George Bush Intercontinental Airport (IAH) is 25 miles and 35-45 minutes away.
  • If you are traveling by car, please see driving directions, from the airport or any other location.

Transportation at the Hotel

  • The hotel offers a complimentary shuttle to transport guests within a three-mile radius of the hotel to shopping, entertainment, and dining establishments.
    • The complimentary hotel shuttle runs daily from 7:00 a.m. to 10:00 p.m. Rides are available on a first-come, first-served basis.
  • The hotel also offers an on-site Hertz Rental Car desk on the second floor.
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Location

Westin Houston, Memorial City

All conference and pre-conference workshops will take place at The Westin Houston, Memorial City. The Westin Hotel is within walking distance to shopping, dining, and countless other things to do, and you’ll be staying in the center of it all!

Hotel Reservations
APQC has reserved a block of rooms for conference participants. Book by April 2, 2020 to receive the standard rate of $199 +tax per night ($131 +tax per night for government). To secure a room online:

Contact the hotel by phone: 1 888 236 2427 or +1 281-501-4300

You may also click here for a list of additional hotels in the area.

Marriott International is closely monitoring the Centers for Disease Control and Prevention and World Health Organization’s statements regarding the novel coronavirus (COVID-19) cases and following the guidelines from these agencies and the local health departments. For more information, visit https://news.marriott.com/news/2020/02/19/marriotts-updated-statement-on-novel-coronavirus-covid-19.

Airports

  • George Bush Intercontinental Airport - 28 miles, allow 45 - 90 minutes depending on traffic (View map)
  • Hobby Airport - 17 miles, allow 35 - 90 minutes depending on traffic (View map)

Explore Houston

Looking for more to do while you are in Houston? Connected to the Memorial City Mall, The Westin Houston, Memorial City is the perfect place to relax. The Memorial City Mall features over 150 shops, an NHL-sized ice skating arena, and over 30 different dining options. Along with great shopping, museums, great dining options, and sports facilities are all within reach! Go ahead and explore the many things to do in Houston. Visit www.visithoustontexas.com to get restaurant suggestions and learn about all Houston has to offer.