2020 Knowledge Management Conference

From Disruption to Innovation

Westin Houston, Memorial City | Houston, TX
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April 27-29
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April 30-May 1
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Join Us for the 25th Annual Knowledge Management Conference

Since APQC established the world's first knowledge management (KM) conference in 1995, this annual event has been the place to be for networking and sharing innovative ideas with the best and brightest minds in KM. Learn how to leverage your largest asset - knowledge - directly from the people who pioneered it as a business practice.

As the longest running knowledge management conference, we understand that attendees need LESS theory and MORE strategy and execution. We are dedicated to helping you deliver results through rich session topics and dynamic networking. There is no better place for KM professional development. By attending, you’ll gain the tools and resources you need to implement successful KM programs to help your organization compete on knowledge and succeed.

Schedule Coming Soon


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Conference Pass

APQC Members


Super Early Bird*
(Through December 13)


Early Bird*
(Through March 16)


Regular Pricing
(After March 16)

*Payment for this promotional rate is due before the rate expires, as noted above.

Workshop Pricing

APQC Members


Half-Day (each AM & each PM, includes lunch)

Coming soon
Coming soon

Full Day (one all day class, includes lunch)

Coming soon
Coming soon
Workshop rates are not discounted. Workshops are priced individually, separate from conference fees.

Post Conference Videos

With so many sessions to choose from, how can you pick just a few? Now you don't have to. Post conference videos allows conference registrants to “attend” all of the breakout sessions we have permission to record. You can view them in their entirety online at your leisure following the conference. The presentations will be available approximately two weeks following the close of the conference. This access can only be purchased by conference attendees for an additional cost - see pricing below.

Conference Videos

APQC Members


This was a great opportunity to network with individuals from other organizations. Good mix of companies and industries. The keynotes were excellent and provided lots of value. APQC did a very nice job of balancing full group activities with breakout sessions.


Government Attendee Promotion

  • Receive $200 off the conference pricing
  • Enter the promotion code GOVRATE on the second page of online registration when prompted.

Please note: Government promotion code applies to conference fees ONLY.

Additional Information

Cancellation & Refund Policy

All cancellations must be submitted to APQC in writing by email, fax, or mail.

  • A $100 fee will be assessed regardless of the date of cancellation.
  • Requests received more than 30 business days prior to the event receive a full refund less the processing fee.
  • Requests received two business weeks to 30 business days prior to the event receive a 50 percent refund.
  • Requests received one to two business weeks prior to the event receive a 25 percent refund.
  • No refund or credit will be issued for cancellations received six business days or less prior to the event.
  • Someone may be substituted to attend in your place at any time with no charge.

Modification of Event. The published schedule and description of the event are for informational purposes only.  APQC may, in its sole discretion, modify the event by, among other things, substituting speakers, adjusting the schedule or timing of programs, canceling certain parts, or otherwise adjusting the event as it deems fit. 

Cancellation of Event by APQC. APQC may, in its sole discretion, cancel the event, in which case you will receive a full refund of any registration fees paid to APQC.  However, APQC shall not be liable for any incidental or consequential loss incurred as a result of an event cancellation, including without limitation, nonrefundable charges for meals, transportation and lodging.  Participant assumes all risk of loss resulting from a cancellation regardless of the cause.

Force Majeure. Attendance at the event is subject to acts of God, governmental authority, disaster, or other emergencies, any of which may make it illegal or impossible for APQC and/or its suppliers to host all or portions of the event.  In case of force majeure, APQC shall have no obligation or liability to Participant.


If you need assistance, please feel free to call 1 (800) 776-9676 or +1 (713) 685-4732 or email confregistration@apqc.org.

APQC offers equal opportunity education and training programs to all interested people. APQC will accommodate disabled individuals in compliance with the Americans with Disabilities Act (ADA). Please check the ADA box on the registration form if you require ADA-related accommodation. Expenses and costs may be tax deductible as per law.

Attire and Transportation

The suggested dress for this event is business casual. Temperatures in Houston will likely be as warm as 85 degrees or as cool as 60 degrees Fahrenheit.

Traveling to The Westin Houston, Memorial City

  • The Westin Hotel may be reached by the transportation of your choice, including taxi, Airport Express, Uber, or Lyft. 
  • We also have a group rate with Super Shuttle. Visit their website to learn more, and use the discount code LMDS9 to receive our group rate.
  • Houston Hobby Airport (HOU) is 23 miles and 30-45 minutes away.
  • George Bush Intercontinental Airport (IAH) is 25 miles and 35-45 minutes away.
  • If you are traveling by car, please see driving directions, from the airport or any other location.

Transportation at the Hotel

  • The hotel offers a complimentary shuttle to transport guests within a three-mile radius of the hotel to shopping, entertainment, and dining establishments.
    • The complimentary hotel shuttle runs daily from 7:00 a.m. to 10:00 p.m. Rides are available on a first-come, first-served basis.
  • The hotel also offers an on-site Hertz Rental Car desk on the second floor.
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Westin Houston, Memorial City

All conference and pre-conference workshops will take place at The Westin Houston, Memorial City. The Westin Hotel is within walking distance to shopping, dining, and countless other things to do, and you’ll be staying in the center of it all!

Hotel Reservations
APQC has reserved a block of rooms for conference participants. Book by April 2, 2020 to receive the standard rate of $199 +tax per night ($131 +tax per night for government). To secure a room:

You may also click here for a list of additional hotels in the area.


  • George Bush Intercontinental Airport - 28 miles, allow 45 - 90 minutes depending on traffic (View map)
  • Hobby Airport - 17 miles, allow 35 - 90 minutes depending on traffic (View map)

Explore Houston

Looking for more to do while you are in Houston? Connected to the Memorial City Mall, The Westin Houston, Memorial City is the perfect place to relax. The Memorial City Mall features over 150 shops, an NHL-sized ice skating arena, and over 30 different dining options. Along with great shopping, museums, great dining options, and sports facilities are all within reach! Go ahead and explore the many things to do in Houston. Visit www.visithoustontexas.com to get restaurant suggestions and learn about all Houston has to offer.