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Leadership is Something Anyone Can Learn
Strong leadership has been and will continue to be important to organizational success. Recently, I spoke with Elissa Tucker, APQC's research program manager in human capital management, on the importance of leadership. She shared insights on essential leadership behaviors and steps that anyone can…
Dealing With Those 'Pesky" People Problems
In my last blog post, I asked APQC’s human capital management research program manager Elissa Tucker about how APQC’s HCM research can benefit professionals working outside the HR function. In this blog, I ask Elissa about other resources that professionals can use to overcome the people challenges…
Why The Human Side of Productivity and Quality Matters to You and Me
After spending close to a year working with financial processes, I am entering the realm of human capital management (HCM) at APQC. It is an interesting transition. Whereas most process improvements assume people will be there to make them happen, HCM is all about empowering people so they can.…