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How Knowledge Maps Keep You from Losing the Knowledge You Need
Think about all the ways you use a map. To get GPS directions on your phone. To estimate your Uber/Lyft drive ETA. To find a restaurant or gate at an unfamiliar airport. To track your kids and their location via their cell phone. To find that country that you have always wanted to…
Capturing Knowledge Leads to Improved Processes
Whenever I meet a person for the first time, invariable, the “what do you do for work” question comes up. I have tried over the years to succinctly describe what we do at APQC, and what role(s) I play. However, sometimes my description doesn’t always excite them, so the follow up…