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Processes Are People, Too
Processes are more than activities, tasks, steps, and procedures. They involve people. Sure, we've mechanized large portions of many processes, but people are never far from the activities. People drive processes, and yet, so many organizations ignore the human element within processes, trying to…
Change Management: The Heart of Process Management
Without proper change management, you can forget about moving your organization to process management. There is a reason change management is located at the heart of APQC's Seven Tenets of Process Management—number four of seven. All the other tenets, in a way, revolve around change management. The…