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Leadership is Something Anyone Can Learn
Strong leadership has been and will continue to be important to organizational success. Recently, I spoke with Elissa Tucker, APQC's research program manager in human capital management, on the importance of leadership. She shared insights on essential leadership behaviors and steps that anyone can…
Dealing With Those 'Pesky" People Problems
In my last blog post, I asked APQC’s human capital management research program manager Elissa Tucker about how APQC’s HCM research can benefit professionals working outside the HR function. In this blog, I ask Elissa about other resources that professionals can use to overcome the people challenges…
Why The Human Side of Productivity and Quality Matters to You and Me
After spending close to a year working with financial processes, I am entering the realm of human capital management (HCM) at APQC. It is an interesting transition. Whereas most process improvements assume people will be there to make them happen, HCM is all about empowering people so they can.…
Cybersecurity, Blame IT at Your Peril
It is easy to think of cybersecurity as the domain of IT, but with the number of electronic and networked devices needed for day-to-day business tasks multiplying, that is an old way of thinking. Cybersecurity is everyone’s job and a failure to prepare hurts the organization’s bottom line. CFO’s…
The CFPB at Four: The Watch Dog Gets Its Bite
On January 11, 2016, The Wall Street Journal reported that the Consumer Financial Protection Bureau (CFPB) doubled the number of enforcement cases it handled in 2015. For those unfamiliar with the CFPB, it was created in 2011 as an independent government entity to protect consumers in the financial…