“Friends, Romans, countrymen, lend me your ears…” (Spanky McFarland, Our Gang 1935)—and your thinking. During APQC’s latest Advanced Working Group (AWG), which ended this February, a long-time nemesis of marketing knowledge management was tackled (or at least slowed down): enumerating the value of…

In a recent thread in a knowledge management discussion group, I was embroiled in a KM maturity conversation (okay, truth be told, I embroiled myself—but I couldn’t help it). The initial post was innocent enough, something about existing maturity models. Since APQC has its own Levels of KM Maturity…

This thing I like to call knowledge management (KM for short) reminds me of another time in my career where having certain skills and experience didn’t seem to make the “big leagues” of professions. Yet, what I learned then seems all too appropriate for what I’m doing today in KM. So much so that I…

Smoke signals, carrier pigeons, Dilbert-style meetings, web meetings, virtual worlds, mobile, face-to-face meetings. It would seem that what once was old is new again. More precisely, I should say that the desire to connect with kindred spirits seems never to have waned. What do I base this upon?…

One of the things I like to mention to those trying to make SharePoint work for them is to understand this: A powerful feature of SharePoint is its flexibility; the biggest drawback of SharePoint is its flexibility. So it’s no wonder that so many people have found the ubiquity of SharePoint in…