Breakouts

Here are the available breakout sessions for the 2019 KM Conference. The breakout sessions are categorized according to four tracks denoting general topic areas. Attendees are not required to follow any single track and can move between tracks to choose the ideal combination of sessions to suit their needs. Sessions are also blocked by the times offered. You may only attend one session per block, but follow-up materials for all sessions will be provided to conference attendees.

 

High-Tech Solutions
to Knowledge Problems

High-Touch User & Community Engagement How KM Programs Evolve & Drive Change

Putting KM in the Flow of Work

Block 1

THUR
10:35 a.m.

Smarter Content Delivery for the Digital Workplace

Iknow

Promoting KM and Making It Stick

APQC

Future Blueprints of Knowledge Management

ConocoPhillips

Leveraging SMEs as KM Practitioners in a Humanitarian INGO

Samaritan's Purse International Relief

Block 2

THUR
12:50 p.m.

Developing a Digital Workspace Through an Agile-Based Approach

Grant Thornton

Using Online Collaboration Platforms and Communities to Learn

Dubai Electricity & Water Authority

Building and Expanding KM Capabilities in Your Organization

APQC

10 Reasons Why You Need a Super User Network A-SAP

CMI

Block 3

THUR
2:20 p.m.

Coming Soon

 

Using Design Thinking to Strengthen CoP Leadership and Measurement

Catholic Relief Services

Integrating Enterprise Social Tools and Communities of Practice

Schlumberger

The People Factor - Developing Competitive Advantage Through Sharing

Ove Arup & Partners

Block 4

FRI
9:35
a.m.

Powering Knowledge Discovery and Knowledge Flow with AI

Society of Petroleum Engineers

The Language of Engagement

The Community Roundtable

 

Using a Two-Tier Knowledge Management Structure

Mayer Brown LLP

Block 5

FRI
11:00 a.m.

 

Setting up a Community of Practice for Data Scientists

BBVA

Evolving Your Strategy So That KM Remains a Priority

KEOLIS

Curating Internal Knowledge Resources Using the Liquid Network and Crowd

Medtronic


Session Descriptions

The session descriptions below show the audience the session is best suited for–beginners, nex'perts, and/or experts. A nex'pert can be defined as a mid-career employee, especially one who might move into an “expert” role in the near future through professional development. Lockheed Martin’s KM team coined this word as a contraction of next expert.


BLOCK 1: Thursday, May 2 10:35–11:35 a.m.


Smarter Content delivery for the digital workplace 

Large organizations are accumulating huge volumes of knowledge and information content, often outstripping the ability of search engines to make sense of it for users. The “digital workplace” concept promises users the capability to see only the most useful content for their daily work tasks, whether they browse or search for it, or have it delivered via push technologies. However, many organizations are struggling to deliver on this promise. Squaring the circle requires very solid foundations in KM content management, combined with innovative and attractive user interface options that are customized to the full range of common use cases and personal preferences.  Fortunately, advances in ontology development and classification tools, combined with parallel innovation in online search and browsing platforms, can help organizations reach these goals. During this session, Iknow will discuss the four keys to success in this endeavor - rich ontology development, auto-classification, search relevance tuning, and automated online content display – together with the organizational requirements to take advantage of each toolset.

Track: High-Tech Solutions to Knowledge Problems
Organization: Iknow LLC
Presenter(s): Simon Trussler, Engagement Director
Session Best Suited for: Nex'perts/Experts


Promoting KM and Making it Stick 

Almost everyone wants an organizational culture that values collaboration and knowledge sharing, but most are unsure what that entails or where to start. How do you convince employees to get out of their comfort zone to contribute, exchange, and reuse knowledge as part of their daily routines? In this breakout session, APQC Principal Research Lead Lauren Trees will offer practical advice and best-practice examples to help you communicate about enterprise knowledge initiatives, motivate employees to participate, and build KM into your organization’s workflow.

Track: High-Touch User & Community Engagement
Organization: APQC
Presenter(s): Lauren Trees, KM Principal Research Lead
Session Best Suited for: Beginners/Nex'perts


Future Blueprints of Knowledge Management 

With new processes, technologies, and a dynamic global marketplace disrupting the workplace, KM is also being affected. ConocoPhillips is taking these disruptions and turning them into strategic advantages by developing a new vision of success for its KM program. ConocoPhillips has spent the past two years refocusing its legacy program -- redefining and combining its collaboration and innovation strategies to drive productivity. In this session, you'll learn how the company has aligned its program with key company strategies, recalibrated its views on communities of practice, and also learn techniques to map technologies of the future within your organization. It's time to turn it upside down, tear it apart, and rethink the future.

Track: How KM Programs Evolve & Drive Change
Organization: ConocoPhillips
Presenter(s): Brian Sanders, Business Analyst and Matt Meade, Business Analyst
Session Best Suited for: Beginners/Nex'perts


Leveraging SMEs as KM Practitioners in a Humanitarian INGO 

This session will use a narrative approach to explore how a small training team in a humanitarian relief and development organization has come alongside a team of 20+ technical advisors and other subject matter experts to cast a vision for KM, build KM skills, and instill KM ownership in a fast- paced, decentralized, field-facing international nonprofit. Samaritan’s Technical Content Coordinator, Theresa Decker, will build the foundation for an emerging KM program centered on SME ownership by beginning with the unique obstacles nonprofits and INGOs face and the steps that can be taken to overcome them and get started. A special emphasis will be placed on how to empower, coach, and resource SMEs to succeed in content management and curation, community management, formal knowledge capture at the end of a project, and informal knowledge transfer throughout a project so the training professional is not stuck doing all the work. The session will share a variety of real-life successes, as well as a treasure trove of free resources and templates that can be utilized or adapted to support your team of SMEs.

Track: Putting KM in the Flow of Work
Organization: Samaritan's Purse International Relief
Presenter(s): Theresa Decker, Technical Content Coordinator
Session Best Suited for: Beginners/Nex'perts


BLOCK 2: Thursday, May 2 12:50–1:50 p.m.


Developing a Digital Workspace Through an Agile-Based Approach 

In this session, Grant Thornton knowledge management leaders will share the vision and key features for an integrated digital workspace and key implementation lessons learned along the way. Launching in 2018, Grant Thornton has already made enhancments to its powerful and innovative online workspace equipping and empowering professionals to share and access knowledge, experience, and insights to deliver distinctive value to its clients and drive profitability. Replacing a very outdated intranet, this workspace provides the modern user experience that enables growth, engagement delivery, innovation, and talent experience on any device. Participants of this session will walk away with a better understanding of key success factors to building and launching a firm-wide intranet and collaboration workspace; the role of innovation, machine learning, and artificial intelligence in digital workspaces; and lessons learned from an agile development process for knowledge sharing and collaboration.

Track: High-Tech Solutions to Knowledge Problems
Organization: Grant Thornton, LLP
Presenter(s): David Boland, U.S. Chief Knowledge Officer and Doug Kalish, Deputy Chief Knowledge Officer
Session Best Suited for: Nex'perts/Experts


Using Online Collaboration Platforms and Communities to Learn 

Many organizations and individuals fall into the trap that technology can fix it all because they lack the understanding of the main factors that make knowledge management successful. This session will showcase Dubai Electricity and Water Authority (DEWA)’s collaboration framework that considers not only the technological side, but also the management perspective. During this session, the following three dimensions of this framework will be described, sharing practical best practices for implementation, engagement, and change management:

  • Dimension 1: Identification tool | Expert locator
  • Dimension 2: Smart online collaboration platform | communities
  • Dimension 3: Face-to-face collaboration platform

The presentation will also address some of technical, organizational, and cultural challenges that were encountered by the team and how these were resolved to move forward. This is perfect for those working on similar initiatives in their organizations.

Track: High-Touch User & Community Engagement
Organization: Dubai Electricity & Water Authority
Presenter(s): Hanan Al Mheiri, Assistant Manager - Knowledge Management
Session Best Suited for: Beginners/Nex'perts


Building and expanding KM Capabilities in Your Organization 

Join a group of Excellence in KM award recipients for an interactive conversation about how they use APQC’s KM Capability Assessment Tool to improve and sustain their KM function. Facilitated by APQC KM experts, you’ll have an opportunity to ask questions and hear the award recipients discuss the benefits of using the assessment, including:

  • Identifying improvement opportunities for the KM system and areas for future investment;
  • Discovering the drivers for closing gaps in KM capabilities;
  • Benchmarking and learning from other organizations;
  • Reinforcing a shared vision for KM; and
  • Measuring performance of KM capabilities.

Learn about techniques, best practices and lessons used to build and expand KM capabilities across an enterprise.

Track: How KM Programs Evolve & Drive Change
Organization: APQC
Presenter(s): Cindy Hubert, Executive Director of Client Solutions and Darcy Lemons, Senior Project Manager, KM
Session Best Suited for: Beginners/Nex'perts/Experts


10 Reasons Why You Need a Super User Network A-SAP 

After a very successful SAP implementation, top executives at CMI became really concerned with how to ensure proper knowledge management and knowledge transfer to secure proper user adoption and maintain ROI year after year. Hence, RedAVE was born. RedAVE is best described as an ecosystem with super user networks at its core. The super user networks promote collaboration among business units, creating synergies, promoting process optimization for all end-to-end processes powered by SAP, while also implementing best practices at the corporation. This presentation will give you insights into 10 reasons why implementing a super user network at CMI helped the organization to manage knowledge retention and transfer more efficiently, but also to work hand in hand with business process owners to ensure end-to-end process mapping and optimization using a common understanding of APQC's Process Classification Framework ®, while bringing tangible economical returns, risk mitigation, and improved controls.

Track: Putting KM in the Flow of Work
Organization: CMI
Presenter(s): Diego Alvarado, Process Optimization Manager
Session Best Suited for: Beginners/Nex'perts


BLOCK 3: Thursday, May 2 2:20–3:20 p.m.


Session description coming soon 

 


 

 Using Design Thinking to Strengthen CoP Leadership and Measurement 

While communities of practices (CoPs) are a time-tested approach, achieving sustained engagement and value to the organization can be extremely challenging. This practical, hands-on session will introduce participants to a toolkit to remedy a variety of CoP-related challenges. The session will consist of two parts: one informational and one practical. Part one will walk participants through the human-centered approach that Catholic Relief’s KM and learning leaders took to assess and remedy their CoP challenges. Part two will provide participants with an opportunity to try out the approach first-hand, drawing from their own CoP experiences, using the primary technique of design thinking to diagnose and solve their fellow attendees' CoP challenges.

Track: High-Touch User & Community Engagement
Organization: Catholic Relief Services
Presenter(s): Nicole Balliette, Knowledge Management & Learning Sr. Advisor and Sara Teitelman, Consultant from Ideal State
Session Best Suited for: Beginners/Nex'perts


Integrating Enterprise Social Tools and Communities of Practice 

For two decades, Schlumberger had used custom-built software to support its world leading communities of practice. In 2016, enterprise social networking was launched within the company with clear objectives and defined business goals. Over the next 12 months, the enterprise social network grew to over 60,000 internal members. Schlumberger then chose to integrate parts of the existing software, the internal community discussion forums (known as "bulletin boards"), with the elements of the enterprise social network. This session will outline the business reasons for the change followed by the preparation, transition, and change management. Participants will hear the success stories, lessons learned, best practices, and plans for future integration.

Track: How KM Programs Evolve & Drive Change
Organization: Schlumberger
Presenter(s): Alan Boulter, Knowledge Management, Process and Workflow and Joanna McAinsh, Knowledge Management Marketing Communications Manager
Session Best Suited for: Beginners/Nex'perts/Experts


The People Factor - Developing Competitive Advantage Through Sharing 

The People Factor explores years of evolving knowledge strategies at Arup. Arup's approach to knowledge focuses on creating a culture that encourages collaborative sharing through knowledge management practices and the appropriate technology. Focusing on two of its KM programs – Arup Skill Networks and Arup Fellows – this session will highlight how a people-driven business gains competitive advantage in a global marketplace, the lessons learned from years of overcoming the challenges associated with implementing formal knowledge strategies, how regional or country-specific concerns can be addressed to ensure a global agenda is achieved, and Arup's experience in developing meaningful leadership roles that are able to change global staff behaviors for the long term.

Track: Putting KM in the Flow of Work
Organization: Ove Arup & Partners
Presenter(s): Natasha Levanti, Global Leadership and Engagement Specialist
Session Best Suited for: Beginners/Nex'perts/Experts


BLOCK 4: Friday, May 3 9:35–10:35 a.m.


Powering Knowledge Discovery and Knowledge Flow with AI 

The vision of the Society of Petroleum Engineers (SPE) is to enable the global oil and gas E&P industry to share technical knowledge needed to meet the world's energy needs in a safe and environmentally responsible manner. SPE is the industry's leading publisher of technical papers, best practices, and lessons learned. However, the increasing volume of information and diversity of channels make it difficult to connect with the knowledge and subject matter experts needed to solve problems. As a result, cross-industry knowledge flow is impaired. To address the challenge, SPE has implemented a new research portal, supported by artificial intelligence (AI). The portal integrates subject matter expert knowledge with AI natural language processing and machine learning. It automatically enriches documents by classifying them into relevant taxonomies, geo-tagging oil fields, and extracting key concepts, authors, and institutions. These enrichments enable SPE members to zero in on the relevant information from all SPE channels and to graphically analyze timeframes, geography, related concepts, and cross industry collaboration (using social network analysis). Participants in this session will learn:

  • Art of the possible: Using AI to power Knowledge Management, today and tomorrow
  • How to get started with AI
  • Pitfalls to avoid

Track: High-Tech Solutions to Knowledge Problems
Organization: Society of Petroleum Engineers
Presenter(s): John Boden, VP, Information and Member Services and Reid Smith, Co-Founder and CEO of i2k Connect Inc.
Session Best Suited for: Nex'perts/Experts


The Language of Engagement 

Everyone wants engagement - but few know how to define it, which makes it challenging to pursue, measure, prompt, and reward. We know engagement is critical to learning, collaboration, value, and business outcomes but what does quality engagement look like and how do you crack the engagement code? This session will include:

  • Findings from The Community Roundtable's State of Community Management research showing how engagement empowers individuals, impacts workflows, and generates strategic impact and ROI
  • Frameworks and methodologies to more concretely define and measure a range of engagement behaviors
  • A discussion of how engagement behaviors craft organizational culture and are the result of leadership practices
  • Approaches to identifying the behaviors you need to drive business outcomes
  • Best practices to scale your efforts once you crack your own engagement code

Track: High-Touch User & Community Engagement
Organization: The Community Roundtable
Presenter(s): Rachel Happe, Co-Founder and Principal
Session Best Suited for: Nex'perts/Experts


Using a Two-Tier Knowledge Management Structure 

Organizations with multiple operating units are at risk for knowledge leakage through failure to timely centralize and publish valuable know-how and market intelligence. This session will examine the role of a two-tier knowledge management structure with both a central knowledge department, and the use of embedded knowledge managers to customize technology, operational, and training resources to the needs of operating units. This session will illustrate practical strategies for integrating knowledge managers, creating a culture of collaboration, and developing technology to glean data and track trends.

Track: How KM Programs Evolve & Drive Change
Organization: Mayer Brown LLP
Presenter(s): Andrew Stanger, Knowledge Management - Practice Support Lawyer
Session Best Suited for: Beginners/Nex'perts


BLOCK 5: Friday, May 3 11:00–11:45 a.m.


Setting up a Community of Practice for Data Scientists 

This session will describe the process for how BBVA set up a global community of practice for its data scientists. The community is based on three pillars (governance, knowledge management, and talent management) and supported by an innovative community platform that combines different solutions. Community governance is largely influenced by the wider agile strategy. The knowledge management framework is used to define how to create, validate, and use analytical models (data scientists' main knowledge output); and as a methodologies toolbox that local communities can use to plan their knowledge activities. The talent management framework connects the community with ongoing HR processes for capability building, career development, training, and culture change. Join this session to learn the major lesssons learned from this project:

  • Communities are fundamental in the deployment of agile structures
  • Users are the centerpiece of the community, and all services need to be defined based upon their knowledge needs
  • Talent and technology levers are key to embed the community in the organization
  • Leverage analytics to better understand the user needs and create a better value proposition

Track: High-Touch User & Community Engagement
Organization: BBVA
Presenter(s): Antonio Moneo, Knowledge Management Specialist
Session Best Suited for: Nex'perts/Experts


Evolving Your Strategy So That KM Remains a Priority 

KM at KEOLIS has continuously evolved since its inception in 2012. This session will detail this evolution and its significance in creating a sustainable KM system by exploring:

  • The strategic lifecycles of this worldwide KM system – KM at KEOLIS has grown from supporting business development efforts to now having KM embedded in the way corporate business lines operate and an organizational culture that says, "collaboration is part of our DNA."
  • How they monitor and adjust progress using their own custom-based KM tools – A case study will be shared on how they built a communities maturity matrix to use as leverage for the strategic transformation of the organization and cultural change.
  • A Look Forward: Innovative Strategic Perspectives – This joint venture with their innovation department will lead to a truly innovative culture exploring AI and Big Data.

Track: How KM Programs Evolve & Drive Change
Organization: KEOLIS
Presenter(s): Laurence Fourcade, Vice-President, Knowledge Management & International HR Transformation
Session Best Suited for: Beginners/Nex'perts/Experts


Curating Internal Knowledge Resources Using the Liquid Network and Crowd 

Driven to improve how efficiently employees find internal knowledge, Medtronic has launched the "FIND Portal". The FIND Portal provides a living, breathing experience to help employees search and find internal resources, and connect with internal experts. This program leverages several components including existing technology, a proven internal knowledge-sharing culture, and knowledge management programs, with the goal to improve the currency and accuracy of internal knowledge at the organization. The goal of this program is to draw visibility to what Medtronic knows, and to reduce employee frustration and time spent looking for internal knowledge; if employees can find knowledge faster and better, that knowledge will accelerate innovation to the benefit of Medtronic's patients and customers. This presentation will break down the steps taken to launch this program, point out ways to incorporate these same ideas into participants’ organization, and provide a look to the future.

Track: Putting KM in the Flow of Work
Organization: Medtronic
Presenter(s): Mary Maida, Sr. Knowledge Solutions Program Manager and Nathan Ahlstrom, Sr. IT Program Manager
Session Best Suited for: Nex'perts/Experts