Knowledge Management Courses

 

PPM at Work!

At APQC, we recognize that maintaining peak performance and continuous improvement rests with our clients and members’ internal departments, teams, and individuals. Our research confirms that organizations that offer professional development opportunities perform better overall and enjoy greater employee satisfaction.

On-site training courses provide an excellent foundation to build capabilities. APQC’s training courses are especially relevant for teams charged with process and performance improvement, knowledge sharing and retention, quality programs, or change management. 


Need help finding an APQC course?

CONTACT APQC icon--arrow--right

KM Strategy

Strategic Planning for KM

According to APQC data, a KM strategy keeps the focus on key business problems and opportunities – and keeps you from losing your way. A robust strategic planning process yields a well-thought-out strategy document that captures the essence of your organization’s knowledge management needs, focus areas, and elements for success. 

This interactive workshop will focus on the process steps required to develop, align, and execute a KM strategic plan. Participants will be introduced to a four-phase strategic planning methodology, as well as common definitions and terms used in strategic planning. Using APQC’s strategic planning worksheets, participants will be guided through developing goals, objectives, strategies, and actions for KM. 

Ideal for: Intermediate and advanced practitioners with an existing KM strategy who want to hone their strategic plans and strategic planning skills.

Duration: ½ day or 1 day 



Develop a KM Strategy

This workshop will walk organizations through the first two phases of APQC’s Knowledge Management Program Framework: creating a call to action for KM, and developing an associated KM strategy that is aligned to organizational goals and business imperatives. 

This session leverages APQC’s KM Maturity Model to create and manage processes to help knowledge flow to the right people at the right time, so they can take steps to improve organizational performance. After reviewing best practices and examples from APQC’s research, participants will leave the session with the beginnings of a KM strategy for their organizations.

Ideal for: Individuals in organizations who are developing their KM programs, preparing a budget for KM and building standard, replicable KM processes. 

Duration: ½ day or 1 day 



Breaking Down the Barriers to KM

Understanding the culture of your organization and what drives people’s behaviors is vital before you try to implement any type of enterprise-wide change. This workshop will focus on the 10 common barriers to knowledge sharing inside organizations. Participants will learn techniques to systematically identify and mitigate these common barriers within their own organizations.  

Through collaborative exercises, participants will learn how these barriers impact employee behaviors and how to improve the movement of knowledge through the organization.

Ideal for: Individuals in organizations who are developing and expanding their KM programs and building standard, replicable KM processes.

Duration: ½ day



Evolve & Sustain Your KM Program

This workshop will help organizations evolve, sustain, and continuously improve their KM programs. Using proven practices and methods from APQC’s KM Portfolio Assessment Process, participants will develop use cases documenting real-life scenarios focused on their current KM capabilities (e.g., approaches, activities, processes, or tools). 

Through a peer assist process, participants will gain feedback and insights for improving their scenarios. Participants will leave the session with ideas and techniques for implementing changes to their existing KM capabilities. 

Ideal for: Participants with an existing KM program who are expanding, improving and building standard, replicable KM processes. Not recommended for people in organizations without an existing KM program).

Duration: ½ day or 1 day 



Communities of Practice

Plan & Align Your CoP Strategy

Communities of practice (CoP) are essential to enabling the flow of knowledge across the enterprise. They cultivate and harness knowledge in the service of your organization. 

Using APQC’s CoP Framework as its foundation, this workshop will focus on tips and techniques to help you plan your organization’s CoP strategy and align it with the enterprise business strategy. Participants will engage in conversations and activities that address topics such as how to align with stakeholder needs, why CoP charters are important, and organizational readiness for CoP.

Ideal for: Individuals who are establishing new or leading existing communities and knowledge networks.

Duration: ½ day or 1 day 



Design, Launch and Sustain Your CoP

Focusing on the third and fourth phases of APQC’s CoP Framework, this workshop will help KM teams learn techniques for designing, launching, and sustaining CoP. Whether the organization is new to CoP or has established groups it wants to take to the next level, this workshop offers best practices and lessons to position CoP for success. Participants will engage in conversations and activities that address topics such as: CoP roles and resources, change management and measures for CoP, and critical success factors to sustain CoP.

Ideal for: Individuals who are establishing new or leading existing communities and knowledge networks.

Duration: ½ day or 1 day 



Capture and Transfer Knowledge

Transferring Critical Knowledge

Capturing critical knowledge and making it available when and where it’s needed is at the core of the KM value proposition. But before an organization can connect employees to key knowledge assets, it must identify those assets. 

This interactive workshop will give participants tools to understand what knowledge is truly critical to their organizations and determine the most urgent priorities for capture and transfer. It will include an overview of established best practices and examples from leading organizations. Instructors will also walk through several knowledge mapping techniques (including process- and role-based mapping) to identify critical knowledge and reveal gaps and inefficiencies. Participants will leave with an understanding of how to match their organizations’ knowledge needs with the right capture and transfer approaches, and how to use a knowledge risk matrix to evaluate competing priorities.

Ideal for: Business leaders and knowledge practitioners who need to focus knowledge capture and transfer efforts where greatest value exists. 

Duration: ½ day or 1 day 



Knowledge Mapping

APQC defines a knowledge map as a visual representation of an organization’s internal and/or external knowledge resources. Organizations use knowledge mapping to think through their end-to-end business processes, and then determine what knowledge is needed to execute the steps in those processes. 

Creating a knowledge map that depicts the critical information and knowledge needs of the business is crucial to any knowledge management initiative, whether enterprise-wide or focused on a specific business process. This workshop will focus on the tactical steps and tools to scope and complete a knowledge map, identify and analyze knowledge gaps, and use the insights from knowledge mapping to enhance critical business processes. 

Ideal for: Participants who have a specific area of need or process in mind.

Duration: ½ day or 1 day 



Measuring the Impact of KM

Strategies for Measuring KM

Many organizations struggle to measure the gains that knowledge management promises. Measures are vital to building buy-in and showing KM leaders and managers where they are succeeding and where further investment is needed to achieve knowledge-related objectives. 

This workshop will focus on identifying measurement strategies appropriate to your level of KM maturity. Through discussion and activities, participants will learn which measures are appropriate for their KM approaches, understand the process for monitoring and adapting measures over time, and gain insight into measurement practices at other organizations. 

Ideal for: Individuals in organizations who are developing their KM programs, preparing a budget for KM and building standard, replicable KM processes.

Duration: ½ day or 1 day 



Create a Value Path for Your KM Approach

Value path measurement is a more sophisticated KM approach that involves evaluating how KM activities influence business processes and outcomes. Tracing links between knowledge sharing and key cost, quality, and efficiency metrics goes a long way toward proving that KM is a value-added business process that yields a positive return on investment.

This workshop will introduce participants to a variety of processes and tools to track the impact of KM activities on business processes and organizational outcomes. Value scope statements will be used to understand business outcome expectations and guide discussions. In small group exercises, participants will learn how to develop and align KM measures to business measures using value path analysis and APQC’s measurement alignment worksheet. In addition, participants will understand how telling a compelling story with value path examples can show how KM is linked to business priorities. 

Ideal for: Business leaders and knowledge practitioners who need to focus knowledge capture and transfer efforts where greatest value exists.

Duration: ½ day or 1 day 



Preparing the Organization for KM

Organizational Readiness for Knowledge Managers

An organizational assessment gives organizations a rigorous and objective external view of their performance. By looking at systems, process, and people, it provides a multi-dimensional appraisal. It also helps leaders understand their organization’s strengths and opportunities for improvement, outline next steps on its continuous improvement journey, and determine how to incorporate the findings into the strategic plan.

In this highly interactive workshop participants will reference other organizations’ experiences as they consider and discuss their own organizations and their level of maturity. At the end of this workshop, participants will understand the seven core components of an effective system and the benefits of an external review. In addition, they will know how to conduct a quick “check-up” of their own organizations.

Ideal for: Individuals who want to understand the current state of their organizations to guide KM focus and business impact. 

Duration: ½ day or 1 day 



The Executive Leader's Role in KM

The success of any KM program depends largely on how well its leader is prepared and equipped. This workshop is designed to give executive leaders the tools and strategies they need to succeed, whether they’re launching a large transformative initiative or keeping one fresh. 

In this workshop, APQC instructors will introduce data from APQC research that leaders can use to make a business case for advancing their knowledge management efforts. Building on more APQC’s knowledge from working with some of the world’s top knowledge-driven organizations for more than two decades, participants will explore the seven habits of highly effective knowledge leaders. 

Using a personal worksheet and collaborative working sessions, participants will learn how to identify critical knowledge requirements and how to embed knowledge sharing and transfer in the flow of work. In addition, the workshop will cover proven engagement tactics and the leader’s role in the discovering when individuals are most open to learning.

Ideal for: Leadership sponsoring KM programs or managing large-scale transformation initiatives.  

Duration: ½ day 



KM Engagement Practices That Work

High levels of engagement and participation are the hallmark of virtually every successful knowledge sharing and collaboration strategy. This workshop will provide the design principles needed to help KM leaders understand their organizational culture before trying to change it. 

This workshop will introduce proven change methods for building a rational and actionable change strategy for KM engagement through discussions and collaborative exercises. Participants will learn how to identify the barriers in their organizations and develop or apply approaches to eliminate them. The workshop will also include case studies on how to create and sustain an environment that motivates employees and conveys to them the value of knowledge sharing and transfer. 

Ideal for: Business leaders and knowledge practitioners who need to focus knowledge capture and transfer efforts where greatest value exists. 

Duration: ½ day or 1 day 



Techniques for Communicating KM

APQC defines communication (in the context of KM) as conveying values, context, and purpose; explaining strategy and intent (especially to leaders); or getting information to the right people at the right time. These communications raise awareness of KM efforts and drive participation. 

This workshop will bring the best of APQC’s KM communication methodologies, processes, and templates to bear on participants’ KM communication plans. Participants will learn communication strategies and tactics to help them create roadmaps that move from building awareness and understanding to commitment and action. Participants will learn how to create a KM communication roadmap that includes KM stakeholders, how to draft messages that promote awareness and participation, and how to identify calls to action. 

Ideal for: Business leaders and knowledge practitioners who need to engage leadership and the workforce to apply KM practices.

Duration: 1 day