Response time in minutes for inbound requests coming from social media
This measure calculates response time in minutes for inbound requests (i.e. queries initiated by the customer) coming from social media (e.g., Facebook, Twitter, etc.). It is part of a set of Cycle Time measures that help companies analyze the duration of the process "manage customer service requests/inquiries" from beginning to end.
Benchmark Data
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Learn about MembershipMeasure Category:
Cycle Time
Measure ID:
104517
Total Sample Size:
113 All Companies
Performers:
| 25th | Median | 75th |
|---|---|---|
| - | - | - |
Key Performance Indicator:
No
Compute this Measure
Units for this measure are minutes.
Response time in minutes for contacts received through social media
Key Terms
Cycle time is the total time from the beginning of the process to the end. This includes both time spent actually performing the process and time spent waiting to move forward.