Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Human Capital Management Best Practices
This collection takes you through the HCM life cycle as laid out in APQC's Process Classification Framework® (PCF), and highlights best practices for each HCM process. The…
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Articles|
Employee Communication Best Practices
Organizations that excel at managing and delivering employee communications will see the day-to-day benefits of a more connected and engaged workforce. This article…
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Collections|
Closing the Change Management Gap
At its core change management is the act of proactively managing change and minimizing the resistance to organizational change through a set of structured processes or…
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Infographics|
12 Keys to Success: HCM Strategies that Get Business Results
Follow these 12 proven approaches to create and implement an HCM strategy that will enable your organization to meet its strategic objectives.
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Mentoring and peer-based knowledge transfer are two of the most direct ways to transfer knowledge—but they’re not easy to get right. This article condenses APQC's most…
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A project management office (PMO) is a standardized management structure that provides governance, processes, and shared resources such as methodologies, tools, and…
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Reports & White Papers|
Best Practices for Establishing a Project Management Office
A project management office (PMO) is a standardized management structure that provides governance, processes, and shared resources such as methodologies, tools, and…
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The "best" HR functions do things differently. Their practices reveal steps that other HR functions can take to improve performance. Based on an advanced analysis of APQC's…
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This article describes how best-in-class HR functions manage HR skills and development. It sheds light on the top HR skills gaps among all HR functions and provides guidance…
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This article describes the data and analytics practices of best-in-class HR functions. It provides examples of how HR functions are applying data and analytics and offers…
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This article summarizes APQC’s findings on the process management practices and approaches of best-in-class HR functions. It provides an example of what best-in-class HR…
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Articles|
How Best-in-Class HR Functions Manage Change
Drawing from APQC’s Current State of the HR Function Survey, this article reviews the change management strategies and approaches of best-in-class HR functions. It includes…
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This article explores the technology practices and approaches that set best-in-class HR functions up for successfully meeting HR and business goals. It provides examples of…
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This article explores how best-in-class HR functions are structured. It describes the benefits that the best-in-class achieve from this HR operating model. And, it provides…
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Infographics|
Building Blocks of Best-in-Class HR
This infographic showcases the practices and performance outcomes realized by best-in-class HR functions. It includes steps that other HR functions can take to improve. …
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