Home
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Case Study
Establishing End-to-End Processes at Corporación Multi Inversiones (CMI) Case Study
-
Webinars & Videos
How UPS Empowers Employees to Conduct Their Own Process Improvement Efforts
-
Presentation Slides
How UPS Empowers Employees to Conduct Their Own Process Improvement Efforts
-
Articles
Turning the Ship: An HR Manager's Experience During a Business Transformation (Webinar Summary)
-
Collections
Overcoming Organizational Resistance
Featured Resources
Staff Selections
-
Webinars & Videos
Expanding the Value of Process Management: Seven Tenets
-
Reports & White Papers
Evolving Practices in Enterprise Risk Management: Survey Summary Report
-
Tools & Templates
End-to-End Process Maps and Measures: Hire-to-Retire
-
Reports & White Papers
10 Steps to Get a KM Program Off the Ground
-
Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
