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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Key to Bechtel’s rapid progress in KM has been an approach that manages the “people side of change.” At APQC’s 2018 KM Conference, KM Program Manager Jennifer Michael, Senior…
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Presentation Slides|
Changing Behaviors and Normalizing KM Across Your Organization
Over two years, what started as a pilot became a full-fledged enterprise-wide knowledge management program that integrates KM into the flow of work. By leveraging a model…
