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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures
2021 Supply Chain Challenges and Priorities: Telecommunications Industry
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Data and Measures
Talent Optimization Practices Report: Telecommunications Industry
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Data and Measures
IT Application Development and Maintenance Key Benchmarks: Telecommunications Industry
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Data and Measures
2021 PPM Priorities and Challenges: Services Sector
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Data and Measures
Strategic Workforce Planning: Telecommunications Industry Report
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Data and Measures
Accounts Receivable and Collections Key Benchmarks: Telecommunications Industry
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Collections
Accounts Receivable and Collections Key Benchmarks
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Data and Measures
Training and Development Key Benchmarks: Telecommunications Industry
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Data and Measures
Talent Acquisition Practices Report: Telecom Industry
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Data and Measures
Reward and Retain Key Benchmarks: Telecommunications Industry
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Data and Measures
Supply Chain Management Employee Key Benchmarks: Telecommunications Industry
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Data and Measures
Digital Transformation of the Finance Function: Telecommunications Industry Practices Report
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Data and Measures
Redeploy and Retire Key Benchmarks: Telecommunications Industry
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Collections
APQC's Process Classification Framework (PCF) - Cross-Industry and Industry-Specific Versions
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Data and Measures
Talent Acquisition Key Benchmarks: Telecommunications Industry
Featured Resources
Staff Selections
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Webinars & Videos
Expanding the Value of Process Management: Seven Tenets
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Reports & White Papers
Evolving Practices in Enterprise Risk Management: Survey Summary Report
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Tools & Templates
End-to-End Process Maps and Measures: Hire-to-Retire
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Reports & White Papers
10 Steps to Get a KM Program Off the Ground
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
