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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

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  • Presentation Slides
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    Last Mile Delivery: Current State

    APQC conducts research on logistics to help organizations assess the performance of their own processes and functions compared to their peers. This survey-based research…

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