Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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In this episode, APQC’s Madison Lundquist (Principal Research Lead, Process & Performance Management) interviews Travis Ellinger (Vice President of Advisory Services, MS…
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Podcasts|
Making Change Management Mindful (Part 4) - How to Train and Engage Employees in the Change
This podcast is Part 4 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal…
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This podcast is Part 3 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal…
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This podcast is Part 2 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal…
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This podcast is Part 1 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal…
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The past few years have seen major disruptions in the world of work, and one result is the growing gap between how managers and employees think about productivity. One result…
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On this podcast, APQC’s Mercy Harper and Megan McCulloch talk with Dan French, CEO of Consider Solutions, about how finance professionals can improve processes in 2022. …
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Podcasts|
Solving Business Problems with Process
In this podcast, APQC’s Holly Lyke-Ho-Gland talks with Tony Benedict, the president of the Association of BPM Professionals, and Alex Roettcher, the director of corporate…
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Podcasts|
Digging Into The Top Process Tools for 2022
To garner a deeper understanding of which technologies are vital for process teams, APQC asked survey respondents to indicate which tools would be used as part of their…
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In this podcast APQC's Holly Lyke-Ho-Gland talks with Jose Castro, the head of continuous improvement at CMI about how to set up a new program for success and ways to create…
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APQC’s Lauren Trees talks with Nada El Gazzar, business excellence expert at Rabdan Academy, about the role of knowledge management in business excellence initiatives and how…
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On this podcast, APQC’s Dr. Carla O’Dell talks with Chip Heath, author of four New York Times bestsellers and professor at the Stanford Graduate School of Business, about…
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On this podcast, APQC’s Lauren Trees and Holly Lyke-Ho-Gland disprove three productivity myths and offer guidance for workers and leaders based on APQC’s Fixing Knowledge &…
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On this podcast, Bob Chalker, CEO of the Association for Materials Protection and Performance, and Lisa Higgins, CEO of APQC, offer an in-depth look at what’s driving the…
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Data is key to understanding how a process is performing, but it can lead organizations astray if they use it incorrectly. In this podcast, Mercy Harper talks with APQC’s…