Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Infographics|
The Current State of HR Shared Services
Based on the sixth cycle of APQC and ScottMadden's HR Shared Services Survey, this infographic highlights current HR shared services practices and performance outcomes. Find…
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Presentation Slides|
Practical Solutions to Real HR Shared Services Dilemmas: Getting from Good to Great
ScottMadden’s research shows that top-performing HR shared services organizations’ staffing levels are approximately 2-5 times more efficient while operating costs are 20%-40…