Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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2020 Human Capital Management Webinars
This collection includes recordings, presentation slides, and summaries from webinars conducted in 2020. Click here for 2019 HCM webinars.
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2019 Financial Management Webinars
APQC's financial management (FM) group hosts regular webinars featuring both internal experts discussing APQC's research and findings and external corporate FM thought…
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PCF Version 7.2.1 Process Definitions and Key Measures
APQC's Process Classification Framework® (PCF) contains hundreds of processes. The documents in this collection contain detailed definitions for all process elements within…
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Trends in Data and Analytics
In March 2019, APQC conducted a survey on the latest trends in data analytics to learn how enterprises are capturing business value from their analytics investments. This…
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