Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Optimizing Customer Service: Building Products/Construction Industry Survey Report
APQC conducted research, sponsored by Esker Inc., to understand how organizations can enable better customer service and alleviate critical challenges facing both customer…
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Presentation Slides|
Driving Supply Chain Efficiencies with Digital Order Management Solutions
In these presentation slides, APQC's Marisa Brown, senior principal lead for supply chain management, and Esker's Grant Smith discuss the biggest supply chain challenges…
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Collections|
Picking the Right Supply Chain Measures
A collection of content about what supply chain organizations are looking for regarding the right measures to track their performance and indicate opportunities for…
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Presentation Slides|
Bridging Divisions: Collaborating Across Silos
In these presentation slides, Elisabeth Swan, President of Swan Consulting and Associates Inc., share insights and inroads into what we can do as individuals to bridge the…
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Supply Chain Planning Practices
APQC prepares cross-industry views of critical practices in core areas of supply chain management, as well as industry-specific views. APQC members always want to gain a…
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Supply Chain Planning: Capability Model Spotlights
As part of its research in supply chain planning, APQC has compiled KPIs, benchmarks and metrics split by capability model to give new insight into how organizations with…
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Data and Measures|
Build-To-Order Supply Chain Planning: Capability Model Spotlight
APQC provides wide views of key performance indicators and process metrics. But APQC members always want to gain a sense of how relevant peers perform across a set of…
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Data and Measures|
Build-To-Stock Supply Chain Planning: Capability Model Spotlight
APQC provides wide views of key performance indicators and process metrics. But APQC members always want to gain a sense of how relevant peers perform across a set of…
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Data and Measures|
Engineer-To-Order Supply Chain Planning: Capability Model Spotlight
APQC provides wide views of key performance indicators and process metrics. But APQC members always want to gain a sense of how relevant peers perform across a set of…
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Data and Measures|
Retail Supply Chain Planning: Capability Model Spotlight
APQC provides wide views of key performance indicators and process metrics. But APQC members always want to gain a sense of how relevant peers perform across a set of…
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Collections|
Supply Chain Podcasts
This collection contains podcasts published by APQC on various topics across supply chain.
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Data and Measures|
Supply Chain Planning Practices: Telecommunications Industry
APQC conducts ongoing research on supply chain planning designed to help organizations assess the structure and performance of their own supply chain planning function…
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Data and Measures|
Supply Chain Planning Practices: Industrial Products Industry
APQC conducts ongoing research on supply chain planning designed to help organizations assess the structure and performance of their own supply chain planning function…
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Data and Measures|
Supply Chain Planning Practices: Petroleum/Chemical Industry
APQC conducts ongoing research on supply chain planning designed to help organizations assess the structure and performance of their own supply chain planning function…
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Data and Measures|
Supply Chain Planning Practices: Government/Military Industry
APQC conducts ongoing research on supply chain planning designed to help organizations assess the structure and performance of their own supply chain planning function…
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