Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Infographics|
Data-Driven Decision Making in Manufacturing
Many organizations today have kickstarted the digitization of supply chains by relying on automation and business intelligence to manage and aggregate supply chain data…
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Keeping Expedited Logistics Costs at Bay
Expediting orders can become a costly endeavor for organizations over time, but various internal and external factors may require an organization to expedite orders to meet…
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Procurement Reports
This collection features APQC's procurement reports that have been published since 2009.
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Making Leaps in Your Customer Service Performance
To assess whether your organization is doing well in customer service, it’s essential to choose the relevant key performance indicators (KPIs) to evaluate your customer…
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Measuring Customer Service
In 2023, APQC conducted research, sponsored by Esker Inc., that took a detailed look at the top KPIs organizations employ to measure customer service and order management…
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Taking Supplier Relationship Management to the Next Level
Supplier relationship management (SRM) is a method commonly used by organizations to ensure supplier adhere to contract terms and procurement activities. View this…
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Procure-to-Pay: Building for the Future
This collection contains content on Procure-to-Pay (or Source-to-Pay) as an end-to-end process.
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Presentation Slides|
The Top 10 Customer Service KPIs to Measure
In this webinar, Esker’s Director of Sales (O2C), Diana Eagen, and APQC’s Senior Principal Research Lead, Marisa Brown, used recent results from 2023 APQC research to discuss…
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2023 Supply Chain Management Webinars
APQC hosts supply chain management (SCM) webinars to connect with our members. Some calls feature internal experts discussing APQC's research and findings. For other calls,…
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The Importance of Tier 1 Suppliers in Emissions Reporting
Organizations face pressure from multiple directions when it comes to sustainability in supply chain. Factors such as public perception, competitors’ actions, regulatory…
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Presentation Slides|
Using Audits and Benchmarking to Build Supply Chain Resilience
In the fast-paced and ever-changing world of global business, managing supply chain risk has become a paramount consideration for organizational success. To delve into this…
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Supply Chain Resilience: Logistics
APQC collaborated with BCG to conduct research with 185 companies to evaluate the current state of a full range of operational and supply chain resilience capabilities needed…
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Supply Chain Resilience: Supply and Demand Planning
APQC collaborated with BCG to conduct research with 185 companies to evaluate the current state of a full range of operational and supply chain resilience capabilities needed…
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APQC collaborated with BCG to conduct research with 185 companies to evaluate the current state of a full range of operational and supply chain resilience capabilities needed…
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Supply Chain Resilience: Manufacturing
APQC collaborated with BCG to conduct research with 185 companies to evaluate the current state of a full range of operational and supply chain resilience capabilities needed…
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