Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Infographics|
Supply Chain Preparedness in 2024
Each new year brings with it a new set of supply chain successes and challenges. In early 2024, APQC conducted its 10th annual Supply Chain Management Priorities and…
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Three Steps for More Effective Customer Service
Through customer service research sponsored by Esker Inc. in August 2022, APQC discovered three important steps that any organization should make sure to carry out for…
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Infographics|
Order-to-Cash: Top Performers Do It Differently
APQC and the Digital Supply Chain Institute (DSCI) collaborated on an in-depth examination of how organizations are handling and improving their end-to-end order-to-cash (O2C…
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Case Study|
Transforming Quote-to-Cash at IBM
IBM optimized opportunity-to-order (O2O) and order-to-cash (O2C), but still struggled with data availability and cycle times due to the handoff between these processes. IBM…
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2021 Supply Chain Changes and Challenges
APQC concluded its seventh annual Supply Chain Management Priorities and Challenges research in early 2021. With insights from 455 organizations around the world, this…
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2021 Supply Chain Top Focus Areas
APQC concluded its sixth annual Supply Chain Management Priorities and Challenges research in early 2021. With insights from 455 organizations around the world, this…
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APQC concluded its seventh annual Supply Chain Management Priorities and Challenges research in early 2021. With insights from 455 organizations around the world, this…
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Infographics|
Optimizing Order-to-Cash
Because it directly links the customer to the bottom line, an efficient order-to-cash process can make a significant contribution to an organization’s revenue stream. APQC…
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Infographics|
Blockchain Adoption in Supply Chain: Current State for 2020
APQC and Supply Chain Management Review collected information in April 2020 from 86 supply chain professionals about the use and planned adoption of blockchain in supply…