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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles
Using Mobile Apps to Deliver Knowledge at the Teachable Moment
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Articles
Mentoring as a Catalyst for Knowledge Transfer and Network Building: Research from APQC
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Articles
Improving KM for Cisco's Enterprise Customer Support
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Articles
Taking Knowledge Management Mobile at Nalco
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Articles
Provide Mobile Apps to Connect People to Content through Smartphones and Tablets
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Articles
Integrate Content into Processes and Projects, and Provide Easy Access Via Links and Alerts
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Articles
Leverage Analytics to Enhance Search Results and Content Recommendations
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Articles
Use Scope, Metadata, and Manual Curation to Ensure That Search Functions Return the Most Relevant Results
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Articles
Create Taxonomies and Organizing Frameworks That Reflect How Users Think About Content
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Articles
Find a Way to Measure—Or at Least Demonstrate—the Value Provided by Enterprise Content
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Articles
Use Metrics as Conversation Openers When Approaching Content Management Stakeholders
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Measure Engagement with Content and the User Experience
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Train Employees To Be Better Searchers and Consumers of Content
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Articles
Best-practice Firms Leverage Social Channels for Content Management
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Articles
Combine People and Content Search in a Seamless Environment
Featured Resources
Staff Selections
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Reports & White Papers
Best Practices for Knowledge Management Excellence: 2019
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
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Reports & White Papers
Upping Your Change Engagement Game
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Articles
How Finance Leaders Improve Planning by Improving Visibility into Performance
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Articles
Better Together: Forming KM Partnerships and Alliances
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Articles
How Finance Teams Improve Their Focus on FP&A
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Reports & White Papers
Supply Chain Analytics Survey Report
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Reports & White Papers
Improving Process Management Effectiveness (Best Practice Report)
