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Resource Library

APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

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Customer-focused Processes and Functions Human Capital Management Reset Filters

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1 - 4 of 4 Results
  • Articles
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    The Future of Shared Services

    In an email interview with APQC, shared services experts from ScottMadden explained how organizations today are fine tuning the HR shared services (HRSS) model to deliver…

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  • Articles
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    Lock Why Satisfaction with HR Matters

    There’s never been a more pressing time for HR functions to find creative ways to satisfy employees. Drawing from the results of APQC’s HR Customer Satisfaction survey, this…

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  • Webinars & Videos
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    Lock What Workers Want from HR

    In this on-demand webinar, APQC's Human Capital Management Principal Research Lead, Elissa Tucker, discusses the results of APQC's HR Customer Satisfaction Survey. The survey…

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Measure Spotlight Results

(1 - 5 of 981 Results)

Selling, general, and administrative (SGA) costs per business entity employee

Personnel cost to perform the process group "recruit, source, and select employees" as a percentage of total process group cost

Number of business entity employees per FTE that performs the process group "recruit, source, and select employees"

Cycle time in days from identifying the need to hire a new employee to approval of the job requisition

Number of FTEs that perform the process group "recruit, source, and select employees" per $1 billion revenue
View all measure spotlight results
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