Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Human Capital Management Best Practices
For anyone hoping to drive improvements in the Human Capital Management (HCM), APQC’s Process Classification Framework® (PCF) is an essential tool. The PCF provides a common…
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Redeployment and Retirement Best Practices
Effective redeployment and retirement processes can help preserve organization knowledge, improve employee retention, and result in labor cost savings. This article…
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In this article, APQC reviews cross-industry data on middle managers as a percentage of total business entity employees, discusses why there is no “right” number of managers…
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In this article, APQC reviews cross-industry data on involuntary terminations and discusses partnerships between HR and the business as a critical success factor for managing…
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The Importance of Offboarding
After an employee submits their letter of resignation, it’s time to start the offboarding process. But what exactly is offboarding and why is it important? A formal…
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Organizations gain numerous benefits when they fill open leadership positions through internal promotion. However, this does not mean that internal promotion is right for…