Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
2023 SCM Priorities and Challenges Survey Report: Healthcare Industry
APQC concluded its ninth annual Supply Chain Management Priorities and Challenges research in early 2023. The purpose of this research was to learn about organizations’…
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Data and Measures|
Optimizing Customer Service: Petroleum/Chemicals Industry Survey Report
APQC conducted research, sponsored by Esker Inc., to understand how organizations can enable better customer service and alleviate critical challenges facing both customer…
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Data and Measures|
Workforce Diversity, Equity, and Inclusion: Healthcare Industry Survey Report
Find out how organizations across industries and the globe are approaching diversity, equity, and inclusion. Based on a survey of DEI leaders, this report provides insights…
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Data and Measures|
Evolution of Benchmarking 2022: Healthcare Payer
Today, benchmarking remains one of the most popular management tools. But even great management tools like benchmarking cannot stand still and need to look towards the future…
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Data and Measures|
Evolution of Benchmarking 2022: Healthcare Provider
Today, benchmarking remains one of the most popular management tools. But even great management tools like benchmarking cannot stand still and need to look towards the future…
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Data and Measures|
Evolution of Benchmarking 2022: Chemicals Industry
Today, benchmarking remains one of the most popular management tools. But even great management tools like benchmarking cannot stand still and need to look towards the future…
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Data and Measures|
Evolution of Benchmarking 2022: Petroleum Industry
Today, benchmarking remains one of the most popular management tools. But even great management tools like benchmarking cannot stand still and need to look towards the future…
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Data and Measures|
Applying Knowledge Management in the Business: Healthcare/Pharmaceutical Industry Survey Report
In 2022, APQC surveyed KM professionals to learn how KM programs interact with internal customer groups and how KM plays out in different parts of the business. This…
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Data and Measures|
Managing Mergers and Acquisitions: Healthcare Industry
Most mergers & acquisition (M&A) deals tend to fall apart in the integration phase. Whether it’s underestimating the costs of integrations, setting unrealistic timelines,…
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Data and Measures|
KM Program Practices Report: Petroleum and Chemical
Knowledge management programs have evolved rapidly to accommodate remote work, embrace digital transformation, and provide strategic support to the business. In 2022, APQC…
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Data and Measures|
Key Benchmarks for Common Quality Measures: Petroleum/Chemical Industry
Although an undeniably useful measure, the total cost of quality only focuses on one aspect of quality, costs: preventive, appraisal, internal failure, and external failures…
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Data and Measures|
Knowledge Management Program Key Benchmarks: Healthcare Industry
Gain insight into the efficiency and effectiveness of your organization’s processes in the healthcare industry by benchmarking common business activities. The process group …
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Data and Measures|
Knowledge Management Program Key Benchmarks: Petroleum/Chemical Industry
Gain insight into the efficiency and effectiveness of your organization’s processes in the petroleum or chemical industry by benchmarking common business activities. The…
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Data and Measures|
Supply Chain Planning Practices: Petroleum/Chemical Industry
APQC conducts ongoing research on supply chain planning designed to help organizations assess the structure and performance of their own supply chain planning function…
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Data and Measures|
Supply Chain Planning Practices: Healthcare Industry
APQC conducts ongoing research on supply chain planning designed to help organizations assess the structure and performance of their own supply chain planning function…
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