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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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How to Apply the Process Classification Framework (PCF)®
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Articles
APQC's Seven Tenets of Process Management
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Building Blocks of Success: Seven Tenets of Process Management Maturity Model
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2019 Process and Performance Management Webinars
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Articles
Process and Performance Challenges and Solutions (Webinar Wrap-Up)
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2018 Process and Performance Management Webinars
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Overviews from APQC's 2018 Process and Performance Management Conference
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Presentations from APQC's 2018 Process Performance Management Conference
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2017 Putting the PCF into Action
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Best Practices in Process Frameworks: Best Practice Report (Executive Summary)
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Overviews from APQC's 2016 Process Conference
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Presentations from APQC's 2016 Process Conference
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2016 Process and Performance Management Podcasts
Featured Resources
Staff Selections
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Webinars & Videos
Expanding the Value of Process Management: Seven Tenets
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Reports & White Papers
Evolving Practices in Enterprise Risk Management: Survey Summary Report
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Tools & Templates
End-to-End Process Maps and Measures: Hire-to-Retire
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Reports & White Papers
10 Steps to Get a KM Program Off the Ground
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
