Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Applying Knowledge Management in the Business: Government/Military Industry Survey Report
In 2022, APQC surveyed KM professionals to learn how KM programs interact with internal customer groups and how KM plays out in different parts of the business. This…
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Data and Measures|
Knowledge Management Trends Survey Report: Government/Military Industry
In late summer 2021, APQC surveyed more than 350 knowledge management experts and practitioners about their view of KM’s current state and what they think the future holds…
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Data and Measures|
Fixing Process & Knowledge Productivity Problems Survey Report: Government/Military
Wasted time, duplicated work, and inefficient processes chip away at an organization’s bottom line. Small inefficiencies add up—and they can hurt innovation and competitive…
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Data and Measures|
Virtual Collaboration in the Government/Military Industry
In September/October 2020, APQC conducted a survey to understand people’s experiences collaborating virtually with coworkers. This report provides insight into virtual…
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Data and Measures|
Innovation in the Face of Disruption: Government/Military Industry Report
Today’s KM programs are coping with forces beyond their control—transformative new technologies, major changes to business leadership and strategy, dramatic market swings and…
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Data and Measures|
2019 Knowledge Management Priorities in the Government & Military Sectors
This report outlines government and military organizations’ KM goals for 2019, the tools and approaches KM teams are currently focused on, and how KM professionals feel about…
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Data and Measures|
Promoting KM and Making It Stick in the Government and Military Sector
In 2018, APQC surveyed 374 knowledge management leaders about the engagement challenges they face and how they handle communications, training, rewards, integration, and…
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Data and Measures|
Promoting KM and Making It Stick in the Petroleum and Chemical Industries
In 2018, APQC surveyed 374 knowledge management leaders about the engagement challenges they face and how they handle communications, training, rewards, integration, and…
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Data and Measures|
Promoting KM and Making It Stick in the Services Industry
In 2018, APQC surveyed 374 knowledge management leaders about the engagement challenges they face and how they handle communications, training, rewards, integration, and…
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Data and Measures|
KM Benchmarks and Metrics: Petro-Chemical Industry Report
Learn how knowledge management programs in petro-chemical organizations compare to those in other industries, including strengths, weaknesses, and opportunities for…
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Data and Measures|
KM Benchmarks and Metrics: Services Industry Report
Learn how knowledge management programs in services organizations compare to those in other industries, including strengths, weaknesses, and opportunities for improvement…
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Data and Measures|
KM Benchmarks and Metrics: Government and Military Industry Report
Learn how knowledge management programs in the government and military compare to those in other industries, including strengths, weaknesses, and opportunities for…
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Data and Measures|
Next-Generation Communities of Practice Survey Summary Report for the Government/Military Industry
In December 2016 – January 2017, APQC conducted online survey research to reassess established best practices for communities of practice (CoPs) from its past research. The…
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Data and Measures|
Workspace Trends in the Petrochemical Industry
In 2016, APQC conducted an "Envisioning the Workspace of the Future" survey to gain insight into the modern work experience — everything from innovative office design and…
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Data and Measures|
Workspace Trends in Services Industries
In 2016, APQC conducted an "Envisioning the Workspace of the Future" survey to gain insight into the modern work experience — everything from innovative office design and…
Measure Spotlight Results
(1 - 5 of 55 Results)Percentage of funding of KM applications, platforms, or technologies coming from one or more business units/functions whose employees are end-users of the application/platform
Onshore KM core group or center of excellence FTEs as a percentage of KM FTEs
FTEs embedded in business groups or co-located with business end users as a percentage of KM FTEs
Offshore or low-cost delivery center model FTEs as a percentage of KM FTEs
FTEs co-located in a specific geographic region as a percentage of KM FTEs
