Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Process analysis involves gathering a set of requirements and needs to guide process design, improvement, and measurement. Organizations can use process analysis to either: …
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In April 2017, APQC interviewed Gary Amendola, senior staff quality engineer, and Ted Ellefson, managing principal engineer, about integrating process frameworks and…
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Articles|
Introducing Dimensionality to the PCF
APQC’s Process Classification Framework (PCF)® is a taxonomy of business processes; it defines and structures the processes through with organizations accomplish work. …
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Organizations need a process framework for benchmarking, managing processes, and improving performance. Additionally given that the 2015 updates to ISO 9001 standards have a…
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Data and Measures|
Relating Integration of Frameworks and Certification Standards with Process Maturity and Intent
APQC recently conducted a survey to understand how organizations leverage its Process Classification Framework® (PCF) and identify how they can overcome some of the…
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Reports & White Papers|
Auditing the Smart Way: Combining Certification Standards with Process Frameworks
Integrating or aligning quality audits with internal process management, organizations are able to improve the ease of their external audits and reduce redundant or…
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In 2017 APQC conducted its biannual PCF survey and compiled a series of case studies to understand how organizations leverage the PCF and identify how they can overcome some…
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Articles|
Common Uses of Frameworks
The most common reason that people use process frameworks is to understand how processes relate to each other by grouping them into a classification structure. This, in turn,…
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Articles|
Addressing Common Frameworks Challenges
Process frameworks can provide many benefits—help to standardize language, secure process improvement buy-in, save time, and reduced redundancies. However, like any other…
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On May 10, 2017, APQC spoke with members from the U.S. Army Armament Research, Development and Engineering Center's (ARDEC) Strategic Management and Process Office and the…
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In March 2017, APQC interviewed Senthil Kumar, the head of business excellence for Tata Projects Limited, about ensuring certification compliance and how that is integrated…
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Case Study|
Integrating Process Frameworks and Certification Standards: An Interview with Cyril Checroun
Organizations need a process framework for benchmarking, managing content, and improving content. But many certification standards also have a significant process focus. How…
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Articles|
Integrating Process Frameworks and Certification Standards: An Interview with Michael Burris
Organizations need a process framework for benchmarking, managing content, and improving content. But many certification standards also have a significant process focus. How…
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A North America–based organization provides accounting services to developing organizations and regions. In this blinded case study, APQC reviews how this organization…
