Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Process frameworks like APQC’s Process Classification Framework (PCF)® can be used for an array of applications, ranging from understanding an organization’s current state …
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Applying Governance and Roles to End-to-End Processes
As organizations increasingly structure their operations around end-to-end processes, the concept of global process owners (GPOs) has become key in managing business…
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Driving Effectiveness: Purpose and Value of BPM Programs
Business process management (BPM) teams are an invaluable resource for organizations. Whether they are focused on establishing a continuous improvement culture, executing…
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Putting Process Frameworks to Work
A process framework is a tool organizations use to support their process and organizational improvement efforts. The most common reason that people use process frameworks is…
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Challenges Faced with Adopting a Process Framework
Although the benefits of process frameworks are numerous, they are not without their challenges. Most frameworks require some modifications to account for differences in…
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Using Process Frameworks: Comparative from 2019, 2021, 2023
Process frameworks help organizations on their process journeys. At their core they are a list of all the common processes organizations conduct and can be used for an array…
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Defining the Process Excellence Assets
This infographic defines APQC’s process excellence assets and knowledge, including a quick overview of each asset and a link to dive deeper.
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Connecting the Dots for APQC’s Process Excellence Assets
This infographic helps organizations understand how APQC’s process excellence assets and knowledge relate to each other and empower professionals.