Home

Resource Library

APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

Looking for something specific?

Ask us
Contact Centers Reset Filters

Search by keyword in the box below. Use the filter on the left to browse.

16 - 17 of 17 Results
  • Collections
    |

    Contact Center Key Benchmarks

    Gain insight into the efficiency and effectiveness of your organization’s contact center processes by benchmarking common business activities (Hierarchy ID: 6.2 in APQC’s…

    More Information
  • Tools & Templates
    |

    Contact Centers Performance Assessment

    APQC's Contact Center research is focused on the main processes across traditional functional boundaries executed by contact centers, including manage sales orders and manage…

    More Information
Image of a women looking at digital technology