APQC monitors the state of adoption of emerging technologies across the supply chain. One of the key technologies we’ve been keeping an eye on is robotic process automation (RPA). RPA refers to process automation that combines process steps with decision models or business rules with little to no human oversight. It is typically applied to high-volume transactional processes with limited variation and clearly outlined business rules or decision models.
In 2022 and earlier in 2018 we asked supply chain professionals to share their knowledge of and experiences with the use and planned adoption of robotic process automation (RPA) in their supply chains.