APQC’s Chairman of the Board, Carla O’Dell, spoke with George Bailey, a Fellow in the Center for Global Enterprise (CGE) the not-for-profit that houses the Digital Supply Chain Institute (DSCI), about changes happening in supply chain. This article is a transcription of that interview during which they discussed:
- How customers are emerging from the pandemic with profoundly different supply chain expectations;
- Why traditional change management approaches do not have the power to transform supply chains to meet the needs of this new customer; and
- An alternative approach for making change happen more quickly in supply chain and business.