Getting Customer Payments More Quickly

Through its annual Financial Management Priorities survey, APQC found that late payments from customers are one of the most common cash flow management challenges facing organizations in 2024. This finding makes sense—delayed payments from customers can contribute to a liquidity crunch that prevents an organization from taking advantage of key business opportunities or even simply keeping the lights on. After reviewing cross-industry cycle times for receiving payments from customers, we’ll dig into some of the practices that leading organizations follow to bring cash in more quickly.