Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total cost to perform the process group "process payroll" per manual check/payment
This measure calculates the total cost per manual check/payment to perform the process group "process payroll," which consists of the payment of salaries and wages in…
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Measure Spotlights|
Systems cost to perform the process group "process payroll" per employee paid
This measure calculates systems cost per employee paid to perform the process group "process payroll," which consists of the payment of salaries and wages in accordance with…
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Measure Spotlights|
Total cost to perform the process group "process payroll" per payroll inquiry
This measure calculates the total cost per payroll inquiry (i.e. any question or concern an employee raises with regard to any topic related to payroll disbursements) to…
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Measure Spotlights|
Percentage of FTEs that perform the process "perform financial reporting" that perform the activity "produce quarterly/annual filings and shareholder reports"
This measure calculates percentage of full time equivalents (FTEs) that perform the process "perform financial reporting" who perform the activity "produce quarterly/annual…
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Measure Spotlights|
Systems cost to perform the process "process payroll taxes" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the "process payroll taxes" process, which ensures regulatory and statutory compliance for payroll tax…
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Measure Spotlights|
Systems cost to perform the process group "process payroll" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the process group "process payroll," which consists of the payment of salaries and wages in accordance…
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Measure Spotlights|
Percentage of FTEs that perform the process "process accounts payable (AP)" that perform the activity "maintain/manage electronic commerce"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the "process accounts payable (AP)" process—which consists of processing payments…
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Measure Spotlights|
Percentage of FTEs that perform the process "process accounts payable (AP)" that perform the activity "process payroll taxes"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the "process accounts payable (AP)" process—which consists of processing payments…
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Measure Spotlights|
Percentage of FTEs that perform the process "process accounts payable (AP)" that perform the activity "research/resolve payroll exceptions"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the "process accounts payable (AP)" process—which consists of processing payments…
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Measure Spotlights|
Percentage of accounts that are standard with the business units reporting to your site
This measure calculates the percentage of accounts that are standard with the business units reporting to your site. Standard accounts are records of company financial and/or…
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Measure Spotlights|
Personnel cost to perform the process "perform fixed-asset accounting" per process FTE
This measure calculates personnel cost per process full-time equivalent (FTE) employee to perform the process "perform fixed-asset accounting," which consists of managing and…
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Measure Spotlights|
Percentage of cost base accounted for by activity-based costing
This measure calculates percentage of cost base which are accounted for by activity-based costing. Activity-based costing (ABC) is a method for determining the cost of a…
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Measure Spotlights|
Total internal cost to perform the process "evaluate and manage financial performance" per process FTE
This measure calculates total internal cost per process full time equivalent (FTE) to perform the process "evaluate and manage financial performance". Internal cost is the…
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Measure Spotlights|
Total internal cost to perform the process "perform planning/budgeting/forecasting" per process FTE
This measure calculates total internal cost per process full time equivalent (FTE) to perform the process "perform planning/budgeting/forecasting". Internal cost is the sum…
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Measure Spotlights|
Personnel cost to perform the process "perform fixed-asset accounting" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the process "perform fixed-asset accounting," which consists of managing and accounting for fixed asset…