Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask Us-
Measure Spotlights|
Percentage of unplanned outages due to the implementation of changes into the infrastructure resulting from a change request
This measure calculates the percentage of unplanned outages (i.e. outages that were not planned before implementation of a change) due to the implementation of requested…
-
Measure Spotlights|
Percentage of unplanned outages due to the introduction of a new software release
This measure calculates the percentage of unplanned outages (i.e. outages that were not planned before implementation of a change) due to the introduction of a new software…
-
Measure Spotlights|
Other cost to perform the process group "deploy information technology solutions", including depreciation/amortization, per $100,000 revenue
This measure calculates other cost (including depreciation/amortization) per $100,000 revenue to perform the process group "deploy information technology solutions," which…
-
Measure Spotlights|
Other cost to perform the process group "develop and maintain information technology solutions", including depreciation/amortization, per $100,000 revenue
This measure calculates other cost (including depreciation/amortization) per $100,000 revenue to perform the process group "develop and maintain information technology…
-
Measure Spotlights|
Number of development projects for the current year between $100,000 and $250,000
This measure calculates the number of development projects for the current year in the $100,000–$250,000 range. It is part of a set of Supplemental Information measures that…
-
Measure Spotlights|
Number of development projects for the current year between $500,000 and $1 million
This measure calculates the number of development projects for the current year in the $500,000–$1 million. It is part of a set of Supplemental Information measures that help…
-
Measure Spotlights|
Percentage of IT budget, including depreciation/amortization, allocated towards service oriented architecture (SOA)
This measure calculates the percentage of IT budget, including depreciation/amortization, allocated towards service-oriented architecture (SOA), an application design and…
-
Measure Spotlights|
Overhead cost to perform the process group "deploy information technology solutions", including depreciation/amortization, per $100,000 revenue
This measure calculates overhead cost (including depreciation/amortization) per $100,000 revenue to perform the process group "deploy information technology solutions," which…
-
Measure Spotlights|
Overhead cost to perform the process group "develop and maintain information technology solutions", including depreciation/amortization, per $100,000 revenue
This measure calculates overhead cost (including depreciation/amortization) per $100,000 revenue to perform the process group "develop and maintain information technology…
-
Measure Spotlights|
Percentage of service oriented architecture services that are internal
This measure calculates the percentage of service-oriented architecture (SOA) services that are internal. SOA refers to an application design and programming paradigm in…
-
Measure Spotlights|
Percentage of service oriented architecture services that are external
This measure calculates the percentage of service-oriented architecture (SOA) services that are external. SOA refers to an application design and programming paradigm in…
-
Measure Spotlights|
Number of development projects for the current year between $250,000 and $500,000
This measure calculates the number of development projects for the current year in the $250,000–$500,000. It is part of a set of Supplemental Information measures that help…