Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Number of business entity employees per FTE that performs the processes "manage employee development" and "develop and train business entity employees"
This measure calculates the number of business entity employees per full-time equivalent (FTE) employee that performs the processes "manage employee development" and "develop…
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Measure Spotlights|
Number of business entity employees per FTE that performs the processes "manage employee orientation and deployment," "manage employee performance," and "manage employee relations"
This measure calculates the number of business entity employees per full-time equivalent (FTE) employee that performs the processes "manage employee orientation and…
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Measure Spotlights|
Outsourced cost to perform the processes "manage employee development" and "develop and train employees" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the processes "manage employee development" and "develop and train employees" that comes from outsourced…
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Measure Spotlights|
Outsourced cost to perform the processes "manage employee orientation and deployment," "manage employee performance," and "manage employee relations" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the processes "manage employee orientation and deployment," "manage employee performance," and "manage…
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Measure Spotlights|
Systems cost to perform the process group "manage employee information" per $1,000 revenue
This measure calculates systems cost per $1,000 revenue to perform the process group "manage employee information." Core components of this process group include management…
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Measure Spotlights|
Systems cost to perform the process group "manage employee information" per business entity employee
This measure calculates systems cost per business entity employee to perform the process group "manage employee information." Core components of this process group include…
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Measure Spotlights|
Personnel cost to perform the processes "manage employee development" and "develop and train employees" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the processes "manage employee development" and "develop and train employees." These two processes…
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Measure Spotlights|
Personnel cost to perform the processes "manage employee development" and "develop and train employees" per business entity employee
This measure calculates personnel cost per business entity employee to perform the processes "manage employee development" and "develop and train employees." These two…
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Measure Spotlights|
Number of FTEs that perform the processes "manage employee development" and "develop and train employees" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that perform the processes "manage employee development" and "develop and…
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Measure Spotlights|
Outsourced cost to perform the process group "manage employee information" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "manage employee information" that comes from outsourced cost. Core components of this…
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Measure Spotlights|
Total cost to perform the process group "develop and counsel employees" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the process group "develop and counsel employees," which consists of learning strategy, employee…
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Measure Spotlights|
Total cost to perform the processes "manage employee development" and "develop and train employees" per business entity employee
This measure calculates the total cost per business entity employee to perform the processes "manage employee development" and "develop and train employees." These two…
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Measure Spotlights|
Total cost to perform the process group "develop and counsel employees" per business entity employee
This measure calculates the total cost per business entity employee to perform the process group "develop and counsel employees," which consists of learning strategy,…
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Measure Spotlights|
Number of FTEs that perform the process "manage reporting processes" per $1 billion revenue
This measure calculates number of full-time equivalent employees (FTEs) that perform the process "manage reporting processes" per $1 billion revenue. The process "manage…
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Measure Spotlights|
Total cost to perform the process group "develop and counsel employees" per process group FTE
This measure calculates total cost per process group full time equivalent (FTE) to perform the process group "develop and counsel employees". Total cost is the sum of…