Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of time talent acquisition employees spent on posting jobs and managing external marketing 2 years ago
This measure calculates the percentage of time talent acquisition employees spent on posting jobs and managing external marketing two years ago. This Supplemental Information…
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Measure Spotlights|
Percentage of time talent acquisition employees spent on sourcing the best candidates in the market 2 years ago
This measure calculates the percentage of time talent acquisition employees spent on sourcing the best candidates in the market two years ago. This Supplemental Information…
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Measure Spotlights|
Percentage of time talent acquisition employees spent on screening and selecting the right talent for your business 2 years ago
This measure calculates the percentage of time talent acquisition employees spent on screening and selecting the right talent for your business two years ago. This…
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Measure Spotlights|
Percentage of time talent acquisition employees spent on preparing, negotiating and securing offers 2 years ago
This measure calculates the percentage of time talent acquisition employees spent on preparing, negotiating and securing offers two years ago This Supplemental Information…
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Measure Spotlights|
Percentage of time talent acquisition employees spent on administrative scheduling and follow up with candidates 2 years ago
This measure calculates the percentage of time talent acquisition employees spent on administrative scheduling and follow up with candidates two years ago. This Supplemental…
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Measure Spotlights|
Percentage of time talent acquisition employees spent on answering candidate questions about the process 2 years ago
This measure calculates the percentage of time talent acquisition employees spent on answering candidate questions about the process two years ago. This Supplemental…
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Measure Spotlights|
Inbound contacts received via social media as a percentage of total inbound contacts
This measure calculates the percentage of total inbound contacts (i.e. queries that are initiated by the customer related to sales, information, technical support, customer…
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Measure Spotlights|
Inbound contacts received via dedicated mobile app as a percentage of total inbound contacts
This measure calculates the percentage of total inbound contacts (i.e. queries that are initiated by the customer related to sales, information, technical support, customer…
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Measure Spotlights|
Inbound contacts received via SMS as a percentage of total inbound contacts
This measure calculates the percentage of total inbound contacts (i.e. queries that are initiated by the customer related to sales, information, technical support, customer…
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Measure Spotlights|
Number of new hires as a percentage of approved job requisitions
This measure calculates the percentage of new hires out of total approved job requisitions. It is part of a set of process efficiency measures that help companies optimize…
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Measure Spotlights|
Inbound contacts for the process "manage customer service" as a percentage of total inbound contacts
This measure calculates the percentage of total inbound contacts (i.e. queries that are initiated by the customer related to sales, information, technical support, customer…
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Measure Spotlights|
Percentage of customers opting out of receiving marketing messages from the organization
This measure calculates the percentage of customers opting out of receiving marketing messages from the organization. It is part of a set of Supplemental Information measures…
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Measure Spotlights|
Cycle time in days for the formal performance review process from start to finish for middle management/specialists
This measure calculates the number of calendar days (including weekends) required to complete the formal performance review process from start to finish for middle management…
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Cycle time in days for the formal performance review process from start to finish for Operational workers/office staff
This measure calculates the number of calendar days (including weekends) required to complete the formal performance review process from start to finish for operational…
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Measure Spotlights|
Cycle time in days for the formal performance review process from start to finish for senior management/executives
This measure calculates the number of calendar days (including weekends) required to complete the formal performance review process from start to finish for senior management…