Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of total vacancies filled by internal candidates
This measure calculates percentage of total vacancies filled by internal candidates at business entity. This Supplemental Information measure is intended to help companies…
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Measure Spotlights|
Voluntary terminations as a percentage of total business entity employees
This measure calculates the percentage of total business entity employees that left an organization of their own accord due to any situation. It is part of a set of Process…
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Measure Spotlights|
Total cost to perform the processes "manage employee development" and "develop and train employees" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the processes "manage employee development" and "develop and train employees." These two processes…
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Measure Spotlights|
Employee turnover rate
This measure determines the employee turnover rate, which is calculated by dividing total employees terminated (both voluntary and involuntary) by the average number of …
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Measure Spotlights|
Total Tier 1 call/inquiry volume per Tier 1 HR shared service organization FTE
This measure calculates the total Tier 1 call/inquiry volume per Tier 1 HR shared service organization FTE. A three-tiered shared services delivery model delivers HR services…
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Measure Spotlights|
Total number of Tier 2 HR shared service organization FTEs per Tier 2 manager/supervisor FTE
This measure calculates the total number of Tier 2 HR shared service organization FTEs per Tier 2 manager/supervisor FTE. A three-tiered shared services delivery model…
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Measure Spotlights|
Total Tier 2 transaction volume per Tier 2 HR shared service organization FTE
This measure calculates the total Tier 2 transaction volume per Tier 2 HR shared service organization FTE. A three-tiered shared services delivery model delivers HR services…
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Measure Spotlights|
Total Tier 2 call/inquiry volume per Tier 2 HR shared service organization FTE
This measure calculates the total Tier 2 call/inquiry volume per Tier 2 HR shared service organization FTE. A three-tiered shared services delivery model delivers HR services…
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Measure Spotlights|
Total company FTEs served per payroll processing employee FTE
This measure calculates the total number of company employee FTEs served by HR shared services organization per payroll processing employee FTE. Shared services centers are…
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Measure Spotlights|
Total company FTEs served per payroll CoE FTE
This measure calculates the total number of company employee FTEs served by HR shared services organization per payroll Center of Excellence (CoE) FTE. A Center of Excellence…
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Measure Spotlights|
Total customer (employee + retiree) FTEs served by HR shared services center per HR shared services organization FTE
This measure calculates the total customer (employee + retiree) FTEs served by HR shared services center per HR shared services organization FTE. Shared services centers are…
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Measure Spotlights|
Total company employees served per North American HR shared services center recruiting/staffing service center specialist FTE
This measure calculates the total number of company employees served per North American HR shared services center recruiting/staffing service center specialist FTE. Shared…
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Measure Spotlights|
Number of organization employees per HR organization FTE
This measure calculates total number of organization employees per HR organization FTE (including FTEs from corporate, field, service centers, and CoEs). A Center of…
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Measure Spotlights|
Total company employee FTEs served per HR business partner FTE
This measure calculates the total company employee FTEs served per HR business partner FTE. Shared services centers are the result of combining and centralizing common…
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Measure Spotlights|
Total company employee FTEs served per HR generalist FTE
This measure calculates the total company employee FTEs served per HR generalist FTE. Shared services centers are the result of combining and centralizing common/repetitive…