Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Personnel cost to perform the process "process accounts payable (AP)" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the "process accounts payable (AP)" process, which consists of processing payments of operating expenses…
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Measure Spotlights|
Personnel cost to perform the process "process expense reimbursements" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to process reimbursements to employees for the expenses incurred during the course of business. Activities include…
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Measure Spotlights|
Systems cost to perform the process "process accounts payable" as a percentage of the total cost of the process
This measure calculates the percentage of the total cost to perform the "process accounts payable (AP)" that comes from systems cost. The purpose of this process is to…
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Measure Spotlights|
Systems cost to perform the process "process accounts payable (AP)" per $100,000 purchases
This measure calculates systems cost per $100,000 purchases to perform the "process accounts payable (AP)" process, which consists of processing payments of operating…
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Measure Spotlights|
Systems cost to perform the process "process accounts payable (AP)" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the "process accounts payable (AP)" process, which consists of processing payments of operating expenses…
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Measure Spotlights|
Systems cost to perform the process "process expense reimbursements" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to process reimbursements to employees for the expenses incurred during the course of business. Activities include…
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Measure Spotlights|
Total cost to perform the process "process accounts payable (AP)" per $1 billion revenue
This measure calculates the total cost per $1 billion revenue to perform the "process accounts payable (AP)" process, which consists of processing payments of operating…
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Measure Spotlights|
Total cost to perform the process "process accounts payable" per $1,000 purchases
This measure calculates the total cost per $1,000 purchases to perform the "process accounts payable (AP)" process, which consists of processing payments of operating…
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Measure Spotlights|
Total cost to perform the process "process accounts payable (AP)" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the "process accounts payable (AP)" process, which consists of processing payments of operating expenses…
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Measure Spotlights|
Total cost to perform the process "process accounts payable (AP)" per disbursement/payment
This measure calculates the total cost per disbursement/payment (i.e. single remittance to a supplier of goods or services to pay for the goods and services received) to…
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Measure Spotlights|
Total cost to perform the process "process accounts payable (AP)" per invoice line item processed
This measure calculates the total cost per invoice line item to perform the "process accounts payable (AP)" process, which consists of processing payments of operating…
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Measure Spotlights|
Percentage of discounts available that are taken
This measure calculates the percentage of available discounts that are taken. A discount is a reduction in the amount of an invoice/bill to be paid if the entire amount is…
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Measure Spotlights|
Total cost to perform the process "process accounts payable (AP)" per process FTE
This measure calculates the total cost per process full-time equivalent (FTE) employee to perform the "process accounts payable (AP)" process, which consists of processing…
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Measure Spotlights|
Overhead and other cost to perform the process group "process accounts payable and expense reimbursements" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "process accounts payable and expense reimbursements" that comes from overhead and other…
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Measure Spotlights|
Personnel cost to perform the process group "process accounts payable and expense reimbursements" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "process accounts payable and expense reimbursements" that comes from personnel cost…