Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of IT budget, including depreciation/amortization, allocated towards service oriented architecture (SOA)
This measure calculates the percentage of IT budget, including depreciation/amortization, allocated towards service-oriented architecture (SOA), an application design and…
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Measure Spotlights|
Overhead cost to perform the process group "deploy information technology solutions", including depreciation/amortization, per $100,000 revenue
This measure calculates overhead cost (including depreciation/amortization) per $100,000 revenue to perform the process group "deploy information technology solutions," which…
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Measure Spotlights|
Overhead cost to perform the process group "develop and maintain information technology solutions", including depreciation/amortization, per $100,000 revenue
This measure calculates overhead cost (including depreciation/amortization) per $100,000 revenue to perform the process group "develop and maintain information technology…
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Measure Spotlights|
Percentage of service oriented architecture services that are internal
This measure calculates the percentage of service-oriented architecture (SOA) services that are internal. SOA refers to an application design and programming paradigm in…
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Measure Spotlights|
Percentage of service oriented architecture services that are external
This measure calculates the percentage of service-oriented architecture (SOA) services that are external. SOA refers to an application design and programming paradigm in…
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Measure Spotlights|
Percentage of your organization's revenue growth over the past three years due to acquisitions
This measure calculates the total percentage of your organization’s revenue growth over the past three years due to acquisitions (part of inorganic growth) as opposed to…
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Measure Spotlights|
Number of development projects for the current year between $250,000 and $500,000
This measure calculates the number of development projects for the current year in the $250,000–$500,000. It is part of a set of Supplemental Information measures that help…