Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Outsourced cost to perform the process "process accounts payable (AP)" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue to perform the "process accounts payable (AP)" process, which consists of processing payments of operating expenses…
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Measure Spotlights|
Outsourced cost to perform the process "process expense reimbursements" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue to process reimbursements to employees for the expenses incurred during the course of business. Activities include…
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Measure Spotlights|
Percentage of disbursements that are first time error free
This measure calculates the percentage of disbursements that are error free the first time. A disbursement is a single remittance to a supplier of goods or services to pay…
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Measure Spotlights|
Percentage of total finance function FTEs allocated to the process group "perform accounts payable and expense reimbursements"
This measure calculates the percentage of total finance function full-time equivalent employees (FTEs) allocated to the process group "perform accounts payable and expense…
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Measure Spotlights|
Percentage of total finance function FTEs allocated to the process "process accounts payable"
This measure calculates the percentage of total finance function full-time equivalent employees (FTEs) allocated to the "perform accounts payable (AP)" process, which…
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Measure Spotlights|
Percentage of total finance function FTEs allocated to the process "process expense reimbursements"
This measure calculates the percentage of total finance function full-time equivalent employees (FTEs) allocated to the "process expense reimbursements" process, which…
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Measure Spotlights|
Number of finance function FTEs per 100 business entity employees
This measure calculates the number of finance function full-time equivalent employees (FTEs) per every 100 business entity headcount. The finance function includes activities…
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Measure Spotlights|
Percentage of invoice line items paid on time by the business entity
This measure calculates the percentage of invoice line items paid on time. An invoice line item is a single entry on an invoice. For example, an invoice for 10 red books at …
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Measure Spotlights|
Percentage of invoice line items received electronically
This measure calculates the percentage of invoice line items received electronically. An invoice line item is a single entry on an invoice. For example, an invoice for 10 red…
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Measure Spotlights|
Percentage of invoice line items that are matched the first time
This measure calculates the percentage of invoice line items that are matched the first time. An invoice line item is a single entry on an invoice. For example, an invoice…
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Measure Spotlights|
Percentage of invoices paid within the discount period
This measure calculates the percentage of invoices paid within the specified discount period. The discount period is the span of time in which an invoice must be paid in full…
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Measure Spotlights|
Personnel cost to perform the process "process expense reimbursements" per process FTE
This measure calculates personnel cost per process full-time equivalent (FTE) employee to process reimbursements to employees for the expenses incurred during the course of…
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Measure Spotlights|
Personnel cost to perform the process "process accounts payable (AP)" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the "process accounts payable (AP)" process that comes from personnel cost. The purpose of this process…
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Measure Spotlights|
Personnel cost to perform the process "process accounts payable (AP)" per process FTE
This measure calculates personnel cost per process full-time equivalent (FTE) employee to perform the "process accounts payable (AP)" process, which consists of processing…
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Measure Spotlights|
Personnel cost to perform the process "process accounts payable (AP)" per $1,000 purchases
This measure calculates personnel cost per $1,000 purchases to perform the "process accounts payable (AP)" process, which consists of processing payments of operating…