Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total cost to perform the process group "develop and counsel employees" per business entity employee
This measure calculates the total cost per business entity employee to perform the process group "develop and counsel employees," which consists of learning strategy,…
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Measure Spotlights|
Personnel cost to perform the process group "develop and counsel employees" as a percentage of total process group cost
This measure calculates personnel cost as a percentage of total process group cost to perform the process group "develop and counsel employees". Personnel cost refers to…
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Percentage error for the inventory cost forecast
This measure calculates the inventory cost forecasting percentage error. It is calculated as the absolute value of ((Projected – Actual inventory cost) / Actual inventory…
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Measure Spotlights|
Systems cost to perform the process "perform planning/budgeting/forecasting" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the process "perform planning/budgeting/forecasting," which involves developing periodic plans, budgets,…
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Overhead and other costs to perform the process "perform planning/budgeting/forecasting" per $100,000 revenue
This measure calculates overhead and other cost per $100,000 business entity revenue to perform the process "perform planning/budgeting/forecasting". Overhead cost refers to…
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Percentage of financial forecast created through touchless processing
This measure calculates percentage of the financial forecast that is created through touchless processing. This Process Efficiency measure is intended to help companies…
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Systems cost to perform the process "perform planning/budgeting/forecasting" per process FTE
This measure calculates business entity's systems cost (direct and/or allocated to your business entity) to perform the process "perform planning/budgeting/forecasting" per…
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Overhead and other costs to perform the process "perform planning/budgeting/forecasting" per process FTE
This measure calculates the overhead and other costs (costs other than personnel, systems, overhead, and outsourced) to perform the process "perform planning/budgeting…
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Outsourced cost to perform the process "perform planning/budgeting/forecasting" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue to perform the process "perform planning/budgeting/forecasting," which involves developing periodic plans, budgets,…
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Measure Spotlights|
Percentage error for the personnel cost forecast
This measure calculates total personnel expense forecasting percentage error. It is calculated as the absolute value of ((Projected – Actual personnel expense) / Actual…
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Measure Spotlights|
Internal cost to perform learning administration activities per $1,000 revenue
This measure calculates the internal cost per $1,000 revenue for scheduling courses, coordinating course attendance, printing and/or distributing course/learning materials,…
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Internal cost to perform learning administration activities per business entity employee
This measure calculates the internal cost per business entity employee for scheduling courses, coordinating course attendance, printing and/or distributing course/learning…
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Total cost to perform the HR function per FTE that performs the process group "develop and counsel employees"
This measure calculates the total cost per "develop and counsel employees" full-time equivalent (FTE) employee to perform the human resources (HR) function. These FTEs focus…
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Total cost for the learning management system as a percentage of the system cost to perform the processes "manage employee development" and "develop and train employees"
This measure calculates total cost for the software application or Web-based technology used to plan, implement, and assess a specific learning process in relation to system…
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Measure Spotlights|
Total personnel cost per business entity FTE
This measure calculates total personnel cost per business entity full-time equivalent employee (FTE). Personnel cost refers to employee personnel compensation (salaries and…