Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of funding of KM applications, platforms, or technologies coming from the KM program, initiative, or service
This measure calculates percentage of funding of KM applications, platforms, or technologies coming from the KM program, initiative, or service. This Cost Effectiveness…
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Measure Spotlights|
Percentage of funding of KM applications, platforms, or technologies coming from the IT group/function
This measure calculates percentage of funding of KM applications, platforms, or technologies coming from the IT group/function. This Cost Effectiveness measure is intended to…
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Measure Spotlights|
Percentage of funding of KM applications, platforms, or technologies coming from the digital group/function
This measure calculates percentage of funding of KM applications, platforms, or technologies coming from the digital group/function. This Cost Effectiveness measure is…
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Measure Spotlights|
Percentage of funding of KM applications, platforms, or technologies coming from one or more business units/functions whose employees are end-users of the application/platform
This measure calculates percentage of funding of KM applications, platforms, or technologies coming from one or more business units/functions whose employees are end-users of…
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Measure Spotlights|
Number of sales order lines per FTE performing the process group "plan for and align supply chain resources"
This measure calculates the number of sales order lines per FTE (Full Time Equivalent) performing the process group "plan for and align supply chain resources". A sales order…
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Measure Spotlights|
Total cost of the process group "Manage treasury operations" per foreign currency involved in foreign exchange hedging program
This measure calculates the total cost to perform the process group "manage treasury operations," per foreign currency involved in the foreign exchange hedging program. Core…
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Measure Spotlights|
Number of foreign currencies involved in foreign exchange hedging program per $1 billion revenue
This measure calculates the number of foreign currencies involved in the foreign exchange hedging program, per $1 billion revenue. It is part of a set of Staff Productivity…
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Measure Spotlights|
Total cost to perform the process group "manage treasury operations" per $1 billion revenue
This measure calculates the total cost per $1 billion revenue for the process group "manage treasury operations," which consists of managing a business' investments in…
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Measure Spotlights|
Cycle time in days to refresh the cash flow forecast
This measure calculates the number of days it takes to refresh the cash flow forecast. It is part of a set of Cycle Time measures that help companies analyze the duration…
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Measure Spotlights|
Total cost of the process group "manage treasury operations" per bank used in cash collection network
This measure calculates the total cost per bank used in the cash collection network to perform the process group "manage treasury options," which consists of managing a…
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Measure Spotlights|
Total cost of the process group "Manage treasury operations" per bank used in cash disbursement network
This measure calculates the total cost per bank used in the cash disbursement network to perform the process group "manage treasury options," which consists of managing a…
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Measure Spotlights|
Total cost of the process group "Manage treasury operations" per global legal entity supported
This measure calculates the total cost per global legal entity supported for the process group "manage treasury operations," which consists of managing a business'…
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Measure Spotlights|
Number of banks used in cash collection network per $1 billion revenue
This measure calculates the number of banks used in the cash collection network, per $1 billion revenue. It is part of a set of Staff Productivity measures that help…
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Measure Spotlights|
Number of banks used in cash disbursement network per $1 billion revenue
This measure calculates the number of banks used in the cash disbursement network, per $1 billion revenue. It is part of a set of Staff Productivity measures that help…
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Measure Spotlights|
Number of global legal entities supported by the treasury management operation per $1 billion revenue
This measure calculates the number of global legal entities that the business entity's treasury management operations department supports, per $1 billion revenue generated. A…